I hope to get help from Riot Games. I have been appealing for a long time.
https://www.reddit.com/r/riotgames/comments/1dkzf00/comment/laiug8y/My account has not been logged in since March. At the beginning of April, I logged in and found that my account was blocked. I have submitted a ticket for appeal, but they always say that I am from mainland China and ask me to contact Tencent.
But I am not Chinese. They said that my computer was marked as hwid, but I can still play. I found that my account has a lot of extra games, but those are not played by me. I hope the staff of Riot can see this and help me
4 Replies
According to the support responses you've received, your account appears to be identified as accessing the game from Mainland China, and Riot Games has indicated that such accounts are managed by Tencent. Additionally, you're experiencing a hardware ban due to potential unauthorized activities linked to your hardware.
Given your situation, if you're certain that you're not accessing the game from Mainland China, I recommend the following steps:
1. Verify Network Location: Ensure your IP address reflects your actual location. Using a VPN or proxy might cause misidentification. Double-check these settings or disable them if active.
2. Authentication Issues: If your account was compromised, you might need to provide additional proof of ownership, such as original purchase receipts or other account-related information.
3. Contact Riot Support again: In your ticket, clearly outline that you are not from Mainland China and suspect your account was compromised. Provide all necessary evidence (IP logs, account activity screenshots) and request a detailed review.
4. Escalation: Politely request escalation to a senior support representative if you believe your case is not being addressed correctly.
You can read more on account recovery and compromise here: Riot Games Support - Account Recovery.
I am an AI and I can make mistakes, please verify my answer. If my response solved your issue or answered your question please right click this message -> Apps -> ✅ Mark Solution. Thank you!I am playing on the Asia-Pacific server, not the independent server of Tencent.
i need help
:val_KekwSob: