V
VALORANT•6mo ago
Hwa

I got false Perm banned and HWID banned on my account after having issues with Vangaurd

Hello, I'm here as a last resort as I've now opened 2 tickets. I had issues with Vangaurd about 2-3 weeks ago. My solution to the vangaurd issues I was having was to go into my pc BIOS and re-enable secured boot and tpm. Shortly after, I got banned for using third party programs. I've exhuasted a lot of my efforts and my time into opening anbd creating tickets, and explaining every possible explanation of my situation and any possible details. I've submitted process logs, user logs, and vangaurd logs. I've looked at all of my programs to see if any of them could possibly be the "cheat" or "hack" that got detected. I've also explained to the ticket any possible triggers, such as a new keyboard, or the audio program I use (VOICEMEETER) as I'm a singer that produces covers, and it is used to adjust my mic settings. I've also tried contacting gamerdoc on X(formerly twitter) to no avail. I'm honestly still very upset at the whole situation, as I've poured so much of my side onto these tickets to receive the same copy and paste responses from the same "support members". It's hard to believe these are actual people, as every letter and word is the same as the ticket I opened initally, 2 weeks ago. I've received a lot of gifted vp on the acc, and it holds some sentimental value to me as I'm also a digital artist and one of my first commissions was in the from of vp, which led to my knife skin! Prior to the ban, I didn't install any new programs, so I'm not sure what might've triggered the ban. I'm honestly just trying everything I can but I've seen a lot of users with the same problem, and not getting their account back. It's finally summer and I have time to play more games, while all of my close friends are playing I'm stuck looking for other fps to play. high key feeling left out TwT
No description
78 Replies
Saucywan
Saucywan•6mo ago
win+r, msinfo32, send a photo
Hwa
HwaOP•6mo ago
which one
Hwa
HwaOP•6mo ago
No description
Hwa
HwaOP•6mo ago
this one? @Saucywan sorry to ping :,)
Saucywan
Saucywan•6mo ago
win+r, tpm.msc, send a photo
Hwa
HwaOP•6mo ago
No description
Hwa
HwaOP•6mo ago
@Saucywan sorry 🙇‍♀️ boost
Saucywan
Saucywan•6mo ago
please wait
c
c•6mo ago
do u help with unbans or something
Hwa
HwaOP•6mo ago
I found out that WUWA has been a reason that users are getting banned. I'm so frustrated
c
c•6mo ago
how are u gonna get unbanned
Saucywan
Saucywan•6mo ago
Please send a logs you have from rrt In dms or here
Hwa
HwaOP•6mo ago
rrt?
Hwa
HwaOP•6mo ago
Saucywan
Saucywan•6mo ago
Riot Repair Tool
Hwa
HwaOP•6mo ago
what is rrt
Saucywan
Saucywan•6mo ago
Send the game logs and system
Hwa
HwaOP•6mo ago
how do I access that
Saucywan
Saucywan•6mo ago
" I've submitted process logs, user logs, and vangaurd logs"
Hwa
HwaOP•6mo ago
yes oh I'll send all 3
Saucywan
Saucywan•6mo ago
You downloaded riot repair tool did you not?
Hwa
HwaOP•6mo ago
here no I used the riot website thing and manually found the logs in my pc and compressed to zip before submitting to the ticket
Saucywan
Saucywan•6mo ago
Yeah, dont do that
Hwa
HwaOP•6mo ago
do I run as admin
Saucywan
Saucywan•6mo ago
Yes
Hwa
HwaOP•6mo ago
okay getting it now thank you
Hwa
HwaOP•6mo ago
here you go
Saucywan
Saucywan•6mo ago
Ok one sec I'm in comp đź‘Ť
Hwa
HwaOP•6mo ago
all good!! thank you sm for ur time I'm sorry for pinging you I js saw ur abt me just submitted a new ticket after all of my open ones were resolved
Saucywan
Saucywan•6mo ago
Ok ill review them now
Hwa
HwaOP•6mo ago
Thank you
Saucywan
Saucywan•6mo ago
How many ticket have you made?
Hwa
HwaOP•6mo ago
3, 2 of which are closed and 'resolved'
Hwa
HwaOP•6mo ago
No description
Hwa
HwaOP•6mo ago
my most recent I made a few more that were closed on accident because I didn't realize riot had diff ticket systems for league vs val and I made one for league and didnt see it on the val ones, but all my other tickets have been closed. this is my only open ticket
Saucywan
Saucywan•6mo ago
How long has it been since your ban? and
win+r, sigverif, press start
win+r, sigverif, press start
Hwa
HwaOP•6mo ago
2 weeks Give me a bit I’m away from my pc Oh 3w According to tracker Last online 22 days ago
Hwa
HwaOP•6mo ago
No description
Hwa
HwaOP•6mo ago
vb audio is my audio interface
Hwa
HwaOP•6mo ago
No description
Hwa
HwaOP•6mo ago
i had it for a long time even while playing val months prior to getting banned it makes my audio louder sine my mic is super low
Saucywan
Saucywan•6mo ago
Press close
Hwa
HwaOP•6mo ago
đź‘Ť
Saucywan
Saucywan•6mo ago
Then go to options, show logs Send the file
Hwa
HwaOP•6mo ago
wait I don't see options
Hwa
HwaOP•6mo ago
Hwa
HwaOP•6mo ago
this?
Saucywan
Saucywan•6mo ago
Yes From what I've seen it does look like you have some potentially suspicious hardware You may want to check if your account was compromised
Hwa
HwaOP•6mo ago
it was a hardware ban which ones?
Saucywan
Saucywan•6mo ago
You have a pci bridge Normally used in dma cheats Yes the hardware ban was your system but that does not mean your account was not compromised
Hwa
HwaOP•6mo ago
what is that? how can I check this
Saucywan
Saucywan•6mo ago
Check if your account played games that you do not remember playing Allows you to link computers together
Hwa
HwaOP•6mo ago
which program is that
Saucywan
Saucywan•6mo ago
It is not a program It is something that's actually attached to the computer
Hwa
HwaOP•6mo ago
huh? I apologize, could this help me retrieve my account? nooo my acc wasn't compromised all of my recent games are me (from 22 days ago)
Saucywan
Saucywan•6mo ago
No description
Saucywan
Saucywan•6mo ago
Specifically what I mean
Hwa
HwaOP•6mo ago
that confuses me more :,)
Saucywan
Saucywan•6mo ago
Due to Vanguard’s strong prevention layers, cheaters have been using novel models to attempt to circumvent us. One of the more advanced methods we’ve seen in VALORANT’s cheating communities is Direct Memory Access cheats, where cheaters use hardware devices to try to work outside of Vanguard. We have developed and deployed what we consider to be best-in-class technology to prevent these devices from being able to be effective in VALORANT. These kinds of cheating methods are attempted disproportionately by those who play at our highest levels of competition, and we are taking extra steps to ensure our newest security features are being enforced where it matters most.
Hwa
HwaOP•6mo ago
I do recognize the language "kernel" though, i did some research and wuthering waves has a kernel anti-cheat (ACE) this might be what triggered the detection of scripting
Saucywan
Saucywan•6mo ago
It is possible.
Hwa
HwaOP•6mo ago
I'm seeing other users have the same issue but they haven't retrieved their account back
Saucywan
Saucywan•6mo ago
But it was also designed by tencent
Hwa
HwaOP•6mo ago
yeahh
Saucywan
Saucywan•6mo ago
Which is basically riot Most likely use the same methods vanguard uses
Hwa
HwaOP•6mo ago
:hamster_cry: it was likely that i was updating it at the same time or had both progams open at once
Saucywan
Saucywan•6mo ago
If it was because of that then you would most likely need to wait until they detect that it is an issue.
Hwa
HwaOP•6mo ago
how long do you think it'll take? sorry if its a dumb question
Saucywan
Saucywan•6mo ago
days If it really is an ongoing issue
Hwa
HwaOP•6mo ago
If my account was compromised and there are games that I didn't play, would riot recind or alter the bans?
Saucywan
Saucywan•6mo ago
If they detect that your account was compromised yeah
Hwa
HwaOP•6mo ago
how would they detect it? if my acc was on another device?
Saucywan
Saucywan•6mo ago
ip, hwid, Play style and settings change, Completely different hardware, mic, headset, etc
Hwa
HwaOP•6mo ago
ahhh okay yeah I don't think my acc has been compromised I've switched setups before so I was wondering if I said that it would work
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