I got false Perm banned and HWID banned on my account after having issues with Vangaurd
Hello, I'm here as a last resort as I've now opened 2 tickets. I had issues with Vangaurd about 2-3 weeks ago. My solution to the vangaurd issues I was having was to go into my pc BIOS and re-enable secured boot and tpm. Shortly after, I got banned for using third party programs. I've exhuasted a lot of my efforts and my time into opening anbd creating tickets, and explaining every possible explanation of my situation and any possible details. I've submitted process logs, user logs, and vangaurd logs. I've looked at all of my programs to see if any of them could possibly be the "cheat" or "hack" that got detected. I've also explained to the ticket any possible triggers, such as a new keyboard, or the audio program I use (VOICEMEETER) as I'm a singer that produces covers, and it is used to adjust my mic settings. I've also tried contacting gamerdoc on X(formerly twitter) to no avail. I'm honestly still very upset at the whole situation, as I've poured so much of my side onto these tickets to receive the same copy and paste responses from the same "support members". It's hard to believe these are actual people, as every letter and word is the same as the ticket I opened initally, 2 weeks ago. I've received a lot of gifted vp on the acc, and it holds some sentimental value to me as I'm also a digital artist and one of my first commissions was in the from of vp, which led to my knife skin! Prior to the ban, I didn't install any new programs, so I'm not sure what might've triggered the ban. I'm honestly just trying everything I can but I've seen a lot of users with the same problem, and not getting their account back. It's finally summer and I have time to play more games, while all of my close friends are playing I'm stuck looking for other fps to play. high key feeling left out TwT
78 Replies
win+r, msinfo32, send a photo
which one
this one?
@Saucywan sorry to ping :,)
win+r, tpm.msc, send a photo
@Saucywan
sorry 🙇‍♀️
boost
please wait
do u help with unbans or something
I found out that WUWA has been a reason that users are getting banned.
I'm so frustrated
how are u gonna get unbanned
Please send a logs you have from rrt
In dms or here
rrt?
Riot Repair Tool
what is rrt
Send the game logs and system
how do I access that
" I've submitted process logs, user logs, and vangaurd logs"
yes oh
I'll send all 3
You downloaded riot repair tool did you not?
here
no
I used the riot website thing
and manually found the logs in my pc
and compressed to zip
before submitting to the ticket
Yeah, dont do that
do I run as admin
Yes
okay getting it now
thank you
here you go
Ok one sec
I'm in comp đź‘Ť
all good!! thank you sm for ur time
I'm sorry for pinging you I js saw ur abt me
just submitted a new ticket after all of my open ones were resolved
Ok ill review them now
Thank you
How many ticket have you made?
3, 2 of which are closed and 'resolved'
my most recent
I made a few more that were closed on accident because I didn't realize riot had diff ticket systems for league vs val and I made one for league and didnt see it on the val ones, but all my other tickets have been closed.
this is my only open ticket
How long has it been since your ban?
and
2 weeks
Give me a bit I’m away from my pc
Oh 3w
According to tracker
Last online 22 days ago
vb audio is my audio interface
i had it for a long time even while playing val months prior to getting banned
it makes my audio louder sine my mic is super low
Press close
đź‘Ť
Then go to options, show logs
Send the file
wait I don't see options
this?
Yes
From what I've seen it does look like you have some potentially suspicious hardware
You may want to check if your account was compromised
it was a hardware ban
which ones?
You have a pci bridge
Normally used in dma cheats
Yes the hardware ban was your system but that does not mean your account was not compromised
what is that?
how can I check this
Check if your account played games that you do not remember playing
Allows you to link computers together
which program is that
It is not a program
It is something that's actually attached to the computer
huh?
I apologize, could this help me retrieve my account?
nooo my acc wasn't compromised
all of my recent games are me (from 22 days ago)
Specifically what I mean
that confuses me more :,)
Due to Vanguard’s strong prevention layers, cheaters have been using novel models to attempt to circumvent us. One of the more advanced methods we’ve seen in VALORANT’s cheating communities is Direct Memory Access cheats, where cheaters use hardware devices to try to work outside of Vanguard.
We have developed and deployed what we consider to be best-in-class technology to prevent these devices from being able to be effective in VALORANT.
These kinds of cheating methods are attempted disproportionately by those who play at our highest levels of competition, and we are taking extra steps to ensure our newest security features are being enforced where it matters most.
I do recognize the language "kernel" though, i did some research and wuthering waves has a kernel anti-cheat (ACE)
this might be what triggered the detection of scripting
It is possible.
I'm seeing other users have the same issue
but they haven't retrieved their account back
But it was also designed by tencent
yeahh
Which is basically riot
Most likely use the same methods vanguard uses
:hamster_cry:
it was likely that i was updating it at the same time or had both progams open at once
If it was because of that then you would most likely need to wait until they detect that it is an issue.
how long do you think it'll take?
sorry if its a dumb question
days
If it really is an ongoing issue
If my account was compromised and there are games that I didn't play, would riot recind or alter the bans?
If they detect that your account was compromised yeah
how would they detect it?
if my acc was on another device?
ip, hwid, Play style and settings change, Completely different hardware, mic, headset, etc
ahhh okay
yeah I don't think my acc has been compromised
I've switched setups before so I was wondering if I said that it would work