Creaing a CNAME record versus A name for customers of a SaaS application

When using cloudflare DNS for a SaaS application, is telling customers to point to my DNS, if I tell them these 2 options, are they the same? 1) ip address (A record ) 2) customer123.SaaSWebsite.com CNAME (this way if my SaaS applications ip address changes, I don't have to tell all customers to change their DNS) Are their any issues with #2 option?
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