hacked account
hello, my account got hacked a few days ago I’ve made a ticket but after receiving a response I wasn’t looking for I’ve added in the reply that I’m going to report the case to the police because I’ve been robbed…The person that was emailing with me has replied that they cannot continue a discussion with me because I’ve ‚mentioned taking legal action against riot games’ which I didn’t, I meant to report the hacker to the police out of pure frustration. I’ve answered the ticket questions the best I could, and literally included transation IDs, I’ve mention where the account was created but they wanted proof that I made it which I didn’t. My friend made the account for me 3 years ago, they were from US, I wanted to play on NA servers that’s the reasoning behind it however I’ve had full access since the creation and only I’ve been playing on it. I have the exact date of account creation too.. any advice. I just want my account back it’s so frustrating seeing the account active on valorant tracker.. so much money and time wasted.
1 Reply
I'm sorry to hear about your experience. The best course of action now is to explain the situation clearly to Riot Games Support. Avoid mentioning any legal action or external parties in your communications to ensure they can continue assisting you. Here are some steps you can take:
1. Open a New Ticket: Start a new support ticket clearly explaining the situation, making sure to detail that you are not pursuing legal action against Riot Games but are seeking help to recover your account.
2. Provide Proof: Include as much evidence as possible that the account is yours. Since the account was created by a friend on your behalf, provide any relevant communications between you and your friend during the account creation. Also mention the transaction IDs, date of account creation, and any other pertinent details.
3. Patience: Understand that account recovery can take time, but be persistent and polite in your communication with the support team.
For more detailed instructions, check out Riot Games Support. Ensure your information is as clear and detailed as possible to aid the support team's investigation.
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