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Sorry to hear about the delay with your tickets. Riot Support can sometimes experience high volumes of inquiries which may cause delays. In the meantime, you can try checking the Riot Games support site for possible solutions related to your issue. Make sure your ticket includes all necessary details to avoid further delays. Keep an eye on your email for responses from the support team, and consider checking your spam/junk folder just in case. If it's an urgent issue, you might also consider reposting your query or providing additional context in your existing ticket to help expedite the process.
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