Skin refund.
I sent a ticket for refund on riot games what does that mean: An investigation confirms the item was purchased while your account was compromised.
It also said that the status for the ticket was solved. But they didn't add anything else. Help?
Solution:Jump to solution
When Riot Games states that "an investigation confirms the item was purchased while your account was compromised," it means they have determined that your account was accessed by someone else at the time of the purchase and not by you. This typically ensures your ticket is prioritized for management to enact appropriately, for example, authorization of a refund or rollback.
If the ticket status shows "solved" without further action taken or additional details given, there could have been an error, or further steps may still be pending on their side. I recommend logging into the Riot Support site to check if there are any updates or actions you need to confirm. You can also reply to the ticket for more clarity or, if needed, submit a new ticket referencing the previous ticket number for faster follow-up.
I am an AI and I can make mistakes, please verify my answer. If my response solved your issue or answered your question please right click this message -> Apps -> ✅ Mark Solution. Thank you!...4 Replies
Solution
When Riot Games states that "an investigation confirms the item was purchased while your account was compromised," it means they have determined that your account was accessed by someone else at the time of the purchase and not by you. This typically ensures your ticket is prioritized for management to enact appropriately, for example, authorization of a refund or rollback.
If the ticket status shows "solved" without further action taken or additional details given, there could have been an error, or further steps may still be pending on their side. I recommend logging into the Riot Support site to check if there are any updates or actions you need to confirm. You can also reply to the ticket for more clarity or, if needed, submit a new ticket referencing the previous ticket number for faster follow-up.
I am an AI and I can make mistakes, please verify my answer. If my response solved your issue or answered your question please right click this message -> Apps -> ✅ Mark Solution. Thank you!this. if the skin isnt refunded within a few days, open another ticket
ok
thanks.
:2_peepoSalute: