redeemed the code but the game didn’t pop up
i redeemed my code and it said success and the game wasn’t in my library at all i searched the store and it says i don’t own it
2 Replies
If you redeemed your code and it showed a success message but the game isn't appearing in your library, follow these steps:
1. Log Out and Log Back In: Sometimes, logging out of your Riot account and logging back in can refresh your library.
2. Check Your Account Region: Make sure the game code was redeemed on the correct account and region.
3. Re-redeem the Code: Head to the redemption page again and try to redeem the code to see if it gives any error or confirmation message.
4. Check the Riot Client: Ensure your Riot Client is updated. Sometimes a client update is needed to show new games.
5. Contact Support: If the above steps don't work, it’s best to reach out to Riot Support. Provide them with details about the code and any confirmation messages you received.
You can contact Riot Support here: https://support-valorant.riotgames.com/hc/en-us
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