A lot of problems with lag and crashing

Basically every day I open val my entire pc freezes and I have to restart it with the actual button (nothing works so I can't shut it down properly) once I do turn it on it and open val again it seems to work fine but when the game opens it resets all of my settings back to normal (the freezing happened before but the settings changing has been for the past 4 days). Other than that I just have a lot of problems with ping although that could just be my Internet.
1 Reply
Support Agent
Support Agent7mo ago
For the issue where your entire PC freezes, it might be due to conflicting software, outdated drivers, or a hardware problem. Here are a few troubleshooting steps: 1. Update Drivers: Ensure all your drivers, especially graphics and network drivers, are updated. 2. Run as Admin: Try launching VALORANT and the Riot Client as an administrator. 3. Clean Boot: Perform a clean boot to see if any other software is causing the freeze (this disables non-essential startup programs). 4. Check for Overheating: Monitor your PC's temperature to rule out overheating issues. 5. Reinstall VALORANT/Vanguard: Uninstall and reinstall VALORANT and Riot Vanguard. For the settings resetting issue: 1. Save Settings: Make sure to manually save your settings in the game. 2. Admin Permissions: Ensure VALORANT has the proper permissions by running it as an administrator. 3. Config Files: Check the game's config files to ensure they are not set to 'read-only’. As for the ping issues: 1. Optimize Network: Try using a wired connection instead of Wi-Fi, reboot your router, and check for any bandwidth-hogging applications. 2. Region Selection: Ensure you’re playing on the server closest to your location.
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