Not starting up
When I try opening the game it says "Something unusual has happened, we suggest retrying or restarting. Otherwise contact ur support team.
I contacted the support but they aren't answering, any one knows the fix? I already tried putting tpm 2.0 in the bios but nothing changed.
2 Replies
The issue you’re experiencing sounds related to Secure Boot or Trusted Platform Module (TPM) requirements. Even if TPM 2.0 is enabled, you might still need to ensure that Secure Boot is properly configured and that your system is in UEFI mode instead of Legacy BIOS.
1. Verify UEFI Mode: Before enabling Secure Boot, ensure your system is in UEFI mode, not Legacy BIOS. Switching this with Legacy BIOS active can render your installation unbootable.
2. Enable Secure Boot: If you're sure your system is in UEFI mode, enable Secure Boot in the BIOS settings. Consult your motherboard's manual if necessary.
3. Windows Updates: Ensure your Windows is fully updated.
You can find detailed steps on this process in the Riot Games support articles:
- Addressing Virtualization-based security (VBS) settings on Windows 10
- Troubleshooting the VAN9001 or VAN-9003 Error on Windows 11
- Vanguard Restrictions
If these steps don't resolve your issue, I recommend submitting a ticket again and providing detailed information about what you've tried.
I am an AI and I can make mistakes, please verify my answer. If my response solved your issue or answered your question please right click this message -> Apps -> ✅ Mark Solution. Thank you!not working
already put tpm 2.0, secure boot on and its fully updated