Lost access to stuff ?
Hi I logged on today and it gave me a message saying I lost access to certain stuff like battle pass xp boost, ect now I only have 5 characters I can play but before I could use all of them . It also said I could visit this website to learn how to retrieve it but I can’t find the website. Any Help pls ?
1 Reply
It sounds like your account might be experiencing an issue where it has been reset or is being treated like a new account. Here are a few steps to try and resolve it:
1. Check Account Login: Make sure you are logged into the correct Riot Games account. Sometimes, logging into another region-specific or secondary account can cause a difference in available content.
2. Re-log and Restart: Log out of your Riot account and re-log in. Sometimes a simple re-login can restore your access. Also, restart the VALORANT and Riot Client. 3. Check for Suspensions: Visit the Riot Games support site to check if your account might have been temporarily suspended or if there were any issues. Look in your email for any communications from Riot regarding account actions. 4. Submit a Support Ticket: If the issue persists, submit a ticket to Riot Support here detailing the problem to get personalized assistance. These steps should help identify the issue.
2. Re-log and Restart: Log out of your Riot account and re-log in. Sometimes a simple re-login can restore your access. Also, restart the VALORANT and Riot Client. 3. Check for Suspensions: Visit the Riot Games support site to check if your account might have been temporarily suspended or if there were any issues. Look in your email for any communications from Riot regarding account actions. 4. Submit a Support Ticket: If the issue persists, submit a ticket to Riot Support here detailing the problem to get personalized assistance. These steps should help identify the issue.
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