Hello, this is Vijay from Invent Educare
Hello, this is Vijay from Invent Educare, We are using cloudflare R2 storgae and upload files via S3 api / CLI - from 14th of June the upload from application seems not working perfectly.. some time it is uploading, sometimes not, sometimes takes an hour to upload a file, we have .Net application from where we are uploading file... is there any issue going on with the upload functionality..?
we are stuck - we are fully dependent on cloudflare,... and our client's are not able to upload files since last 4 days.. 😦
16 Replies
Can anyone check or help here? or this discord is only about posting questions and not getting answer.. #Cloudflare-support?
@Cloudflare (Server Owner) ???
Hey. I've seen you've already got answers in the channel and our members also requested a minimal repro of the C# code. Could you please provide that repro?
okay, I have the code - but do not know where the upload code, resides..
connecting with developer will send you
GitHub
Cloudflare-S3-upload-code/upload.cs at main · guptavijay208/Cloudfl...
Contribute to guptavijay208/Cloudflare-S3-upload-code development by creating an account on GitHub.
Please note - sometime its uploading sometime not - 1 -out of 3-4 times it s uploading
from past 6 months - it worked like a charm.. now all of sudden - it is not uploading properly.. dont know if there is any problem at cloudflare end?
is it something related to below problem? from 14th only we are not able to upload properly..
Small files like 2mb-4mb uploading.. however large files like 100,500,800mb.. 1-2 gb are not uploading
hi
can anyone check this plz?
hello, cloudflare team?
one more person got the same issue
https://community.cloudflare.com/t/r2-upload-not-working-since-14th-june/673670/4
this is very crticial team... please solve and raise it with cloudflare team
also see the message from James... in the r2 channel
@James
is anyone seeing this @Cloudflare (Server Owner) ?
we can not raise any support ticket for R2 service? it redirects here on discord channel, and seems the response is very slow here?
Hi, I've escalated your issue. A support engineer will get back to you as soon as possible
Hi team, this is Kiki from Cloudflare. Thank you for escalating this case. I will PM the impacted user here in discord to get a ticket, so we can check further from there.
@Kiki Y hey i also get same issue
Hi James, sorry for the issue. I will pm you now to get a ticket.
Please note next time it would be better an escalation again just in case we miss the ping here. Thanks!
Hi @Vijay @James not sure if you have seen the private messages I sent earlier this morning to ask more info for creating a ticket, I am afraid I cannot see any reply yet from your side.
Sorry I am based in EMEA, and will end my shift soon today.
When you are online later, could you please try to escalate again to get our attention, if you are able to raise a ticket, you can also share ticket number while escalating.
Thank you!
James just replied to me, thank you!
Hi @Kiki Y I also replied you
Please help creating a ticket and resolving the issue
Thanks @Vijay , I have pinged you about the ticket number and lets keep the conversation in ticket due to security concerns, thank you!
how can I ask for update with that ticket nuber.. is there any email id where i can drop an email and ask for update?
^ @Kiki Y
Hi @Vijay I have messaged you about the ticket number on 20/06/2024 15:40 UK time, please check the private message when you have time. Just in case, I messaged you again about the ticket number, and also how to find the ticket.
please check the inbox of email that is associated with your Cloudflare account(the one you shared with me in private message), you should be able to see the ticket.
You can also see the ticket in support channel -> my activities-> (My) requests.
Thank you!
Please let us know if you have further issues seeing the ticket. I am afraid I am not on the shift everyday, you can ask to escalate again in discord to get attention from us.