Verification Code for passwordless signup - taking a lot of time to send
the 2fa code when a user signs up takes forever to be received. It took me 5-10 min to receive the code. Any idea why this is taking so long?
I checked spam, promotions, socials, etc. All the usual filters. I have also been told by our users that they "never receive this" - this doesn't happen with social logins, only passwordless.
4 Replies
Could you DM me some example email addresses and I will get this checked into
done!
Hi @Deck , I have had a look through our logs and I'm not seeing any significant delays in processing and initial sending of emails. There could be delays in sending between mail servers. If you can send us the source/headers of an email (DM if you wish), it should indicate the time the email was received by the intermediate servers. In saying this, delivery between mail servers is largely out of our hands.
We do provide the option of providing your own SMTP server, and it might be possible to improve delivery time for specific recipients. More information here: https://docs.kinde.com/get-started/connect/customize-email-sender/
As for users not receiving the email at all, the reasons can vary from case to case and we'd need the specific user's email address to investigate further. Again using custom SMTP may help with deliverability here and most transactional email providers provide reports so you have visibility of deliverability issues for individual emails and often the reasons an email could not be sent.
Kinde docs
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will DM!