Determine sign up conversion rate
Is there any way to see the sign up conversation rate? For example, if someone lands at the sign in / create account page, do we have a way of knowing how far they got in the process (i.e. created an account vs not?).
To be specific, I see instances of users attempting to sign in (because I see email logs of them requesting a code for their email / password login), yet they never complete the process.
My email provider is showing that the emails were sent and delivered, however at times will not indicated that they were "opened". I know this can be due to various reasons, but it sure seems like an issue when I see a user that appears that they attempted to sign in twice (2 emails sent with different verification codes), but they never created an account. Seems to me that they got stuck in the process due to emails perhaps not coming through.
If this was super prevalent, I might go to my email provider and give them contextual stats on how many users we're missing because of deliverability issues, for example and look for some solutions from them.
Might be worth indicating to the user on that verification code screen that they should check their "junk" folder just in case.
3 Replies
Thanks for detail around what you are seeing.
Kinde does support anayltics for your auth pages:
https://docs.kinde.com/manage-users/view-activity/track-user-sign-in-with-google-analytics/#_top
https://docs.kinde.com/manage-users/view-activity/hotjar/
If you are using a custom email sender, then it is certainly worth looking in your deliverability, but the suggestion of checking their junk copy will be passed along to the team.
Kinde docs
Track user activity using Hotjar
Our developer tools provide everything you need to get started with Kinde.
Kinde docs
Track user sign in with Google Analytics
Our developer tools provide everything you need to get started with Kinde.
Thanks Andre. I'll add Google Analytics. My fault for not looking at the docs.
Not a problem and glad we found a short term option for you