I cannot use my VISA prepaid card to buy VP.

I checked the card and everything is just fine. I even paid VP before with the same card and didn't have an issue before.
1 Reply
Support Agent
Support Agent6mo ago
If you're experiencing issues using your VISA prepaid card to buy VP even though it worked previously, it could be due to a few different factors. First, try the following steps: 1. Check Card Balance: Ensure your card has enough funds to cover the purchase, including any additional fees. 2. Card Expiry: Verify that the card has not expired. 3. Billing Information: Ensure that the billing information entered matches exactly to what is registered with your card provider. 4. Different Browser: Try making the purchase using a different web browser or clear your current browser’s cache and cookies. 5. Temporary Issues: Sometimes, the payment gateway may have temporary issues. Wait a while and try again later. 6. Card Restrictions: Some prepaid cards may have restrictions on international transactions or online purchases. Check with your card provider. 7. Contact Support: If none of the above steps work, you may need to contact Riot Games Support directly for further assistance. You can submit a ticket here: Riot Games Support.
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