TypeBot won’t reply to some users on WhatsApp
I have a Typebot connected to a WhatsApp number, but I’m encountering two bugs:
The first bug is the most important one. Please help
1. The bot simply won’t reply to some users, regardless of the message content.
2. If a user sends a message that doesn’t meet the “start bot condition” but later sends a correct message that should initiate the conversation, the bot still won’t reply.
The “start bot condition” is defined as:
User message !=
*
Any ideias on why the bot won’t reply some users?
5 Replies
Hmmm
Hard to reproduce
Can you constantly reproduce the error?
are you usin the test or production ?
Yes, I can.
Just tested and was able to send a WhatsApp message using the Facebook api. But the chat still doesn’t work for some users.
Production.
Just tested and was able to send a WhatsApp message using the Facebook api. But the chat still doesn’t work for some users.
Is there any way to reset the user chat history and “context”?
An update:
Apparently on table “ChatSession” there was an mismatch between the phone number on column “Id” and the phone number on the json inside the “state” column.
For some contacts I had to remove the 9th digit from the phone number (Brazilian phone number). Probably there was a conflict between id on typebot database when receiving a message and WhatsApps’s id.
Known issue!
https://docs.typebot.io/deploy/whatsapp/overview#faq (last Q)
This can be due to a mismatch between the WhatsApp number displayed in your WhatsApp application profile settings and the number you have typed in Typebot. For example, some Brazilians have 2 numbers, 1 with 8 digits, the other with 9 digits. In Typebot, you need to type the number that is displayed in your WhatsApp application profile settings to make sure the bot works properly.
I forgot to mention, but in some cases the Sate column was empty ({}) and these users didn’t receive message.
Have you ever seen this issue too?