Error message when trying to upgrade the plan
Hi there, we are trying to upgrade from Free plan to Pro and we are running into this issue:
Refer to https://cfl.re/3VUQyyL for assistance. The zone cannot be upgraded at this time. (Code: 1258)
All payments are completed and nothing pending, please can you advice?
4 Replies
related to: https://www.cloudflarestatus.com/incidents/5t270n2ndf0h. If you don't have any unpaid/pending invoices (described in there), I would make a billing ticket
Where to submit please?
?support
To contact Cloudflare Support about an issue, please visit the Support Portal and fill in the form on the portal. After submission, you will receive confirmation over email.
Some issues, such as Account or Billing related issues, cannot be solved by the community.
Any plan level (including Free plans) can open tickets for Account, Billing or Registrar ticket categories. Make sure to select the correct category to ensure it goes to the right place.
For more information on the methods by which you can contact Support for your plan level, see Contacting Cloudflare Support - Cloudflare Docs