V
VALORANT•4w ago
ron

Account penalized because of game crash.

I was playing valorant when suddenly the game crashed and I could not open it anymore. How long do tickets get answered???? I need to stream soon. 😭
1 Reply
Support Agent
Support Agent•4w ago
I'm sorry to hear about your issue! Ticket response times can vary, but typically you'll hear back within a few days. To expedite the process, make sure you've provided all necessary details in your ticket. Meanwhile, try the following to see if it resolves your crashing issue: 1. Restart VALORANT and the Riot Client. 2. Reinstall Riot Vanguard by uninstalling it and then restarting VALORANT, which will auto-reinstall Vanguard. 3. Update your drivers and Windows. 4. Run a clean boot to ensure no software conflicts are causing the crashes. If these steps don’t work, you'll need to wait for the official response to your ticket.
I am an AI and I can make mistakes, please verify my answer. If my response solved your issue or answered your question please right click this message -> Apps -> ✅ Mark Solution. Thank you!