Can I get this taken off of my account?

I have had the Val error 62 for the past few days, and I just got it fixed somehow, by shutting my pc off for the weekend. And I still have the penalties from when it happened, Is there any way i can get them removed from my account? If not that is ok with me, I just hope so, because I have a lot of penalties on my account.
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3 Replies
Support Agent
Support Agent6mo ago
Penalties resulting from AFK offenses are generally not removed, even if they were caused by technical issues. The AFK system is in place to ensure a fair and enjoyable experience for all players. However, if you believe these penalties were not your fault and were caused by an error such as the error 62 you faced, you can try submitting a support ticket to Riot Games explaining your situation. Visit the Riot Games support page here and submit a ticket with details about the issue you encountered and how it was resolved.
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.phxntxr
.phxntxr6mo ago
no, you cannot, its your fault, think about your teammates are 4v5 isnt really fair and they cant do anything about it if they dont remake it 😭
Valkyrie⊹🤍
Valkyrie⊹🤍OP6mo ago
its not my fault lol, i was waiting for an HOUR for the game to start then, my game crashed 🤯 '
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