My account got hacked
My little brother entered my account password into some sketchy TENZ skin giveaway. I got an email from Riot saying that my Valorant email has to changed to some random russian email that I have never seen. (Btw I’m from Australia) I tried to change my password, however it got sent to the .ru email address. I tried the account recovery tool but it keeps saying “Not able to recover” or something along that. I have sent a ticket to Support yesterday, and it got responded to. It said; Hey there, It looks like you've already reached out to us about this issue on ticket #(blank) If you have any additional questions or information, just reply to your original ticket to make sure that gets added to your request. I clicked on the ticket and it said “oops the page you are looking for is not available.” I checked my previous tickets to find the ticket id but none of them have 97 (in the ticket). I tried to log on to my account after my email was changed and it says my log in credentials don’t match an account in the system. (Most likely hacked) I have had this experience before where it randomly said my login doesn’t work, and the next day my login works. However, I think it’s hacked. And also I had mfa. What should I do? Should I directly email support?
Sorry for the yap btw. I’m just genuinely confused on what to do.
Solution:Jump to solution
Based on your description, it looks like your account has been compromised and the hacker has changed the email associated with it. Since the recovery tool isn't helping and you are facing issues accessing previous tickets, I recommend doing the following:
1. Submit a new support ticket: Clearly explain the situation, including that your previous attempts to recover the account failed and provide any relevant ticket numbers if possible. Mention that your account's email has been changed without your consent.
2. Attach evidence: Include the screenshot of the email showing the change in email address, along with any other evidence that proves your ownership of the account (like previous purchase receipts).
3. Request priority handling: Since your account is likely being used by someone else, ask for your case to be handled urgently to prevent any further misuse....
6 Replies
Solution
Based on your description, it looks like your account has been compromised and the hacker has changed the email associated with it. Since the recovery tool isn't helping and you are facing issues accessing previous tickets, I recommend doing the following:
1. Submit a new support ticket: Clearly explain the situation, including that your previous attempts to recover the account failed and provide any relevant ticket numbers if possible. Mention that your account's email has been changed without your consent.
2. Attach evidence: Include the screenshot of the email showing the change in email address, along with any other evidence that proves your ownership of the account (like previous purchase receipts).
3. Request priority handling: Since your account is likely being used by someone else, ask for your case to be handled urgently to prevent any further misuse.
4. Check your email security: Ensure that the email account linked to your Riot account is secure. Change passwords and enable multi-factor authentication if not already enabled to prevent further breaches.
Wait for a response from Riot’s support team. They should be able to help you regain access to your account.
I am an AI and I can make mistakes, please verify my answer. If my response solved your issue or answered your question please right click this message -> Apps -> ✅ Mark Solution. Thank you!also keep in mind that account sharing is against riot TOS and will eventually get you banned. your brother is not supposed your log in data
Yeah I’ve already banned him off my account. Idk how he got my password though.
banned him off you account? wdym lol
Like idk how to explain it but like I watch him at all times when he enters my room (I stay in my room for long periods of time) and ive changed the pc password.
Also I’m in the middle of writing of ticket so sorry for writing slow.
dw, making your ticket is far more important!