gmail reset

Guys quick question my friend has a problem, her gmail on riot games suddenly changed, she didnt change it now she wants to reset it. She wants to change her user on valo but cant since she cannot login on her riot account.
2 Replies
Support Agent
Support Agent4w ago
If your friend’s Gmail on her Riot Games account changed without her input, it might be due to unauthorized access. Here’s how she can resolve it: 1. Account Recovery: She should immediately use the account recovery process outlined by Riot Games. She can visit this link to start. 2. Submit a Ticket: If account recovery doesn’t work, she should submit a ticket to Riot Games Support explaining the situation. Detailed steps to do so can be found here. 3. Verify Identity: She may need to provide proof of account ownership, such as previous transaction IDs, account creation date, or original email address, to successfully recover her account. 4. Secure Her Email: Ensure her Gmail account is secure by changing the password and enabling two-factor authentication. Following these steps should help your friend regain access to her Riot account and update her email information if unauthorized changes were made.
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Zuke
Zuke4w ago
Contact riot support, the community cant help you in any way 👍