Can't buy from shop! Urgent help!!
I was trying to buy this VP pack but I couldn't put the OTP code that I receive on my phone in game. there is no option to put the OTP code out there. can anyone urgently help me? I have something on my shop that I really wanted to get. I'm getting this type of screen.
10 Replies
It looks like there's a glitch in the payment screen showing an invalid text instead of the OTP input. Here are some steps you can try to resolve this issue:
1. Restart VALORANT: Sometimes, simply restarting the game can fix minor UI glitches.
2. Clear Cache: Clear the VALORANT game cache. You can find the folder at
C:\Riot Games\VALORANT\live and try deleting it. (Be careful not to delete any important game files)
3. Check Riot Client Updates: Ensure both VALORANT and the Riot Client are fully updated.
4. Different Payment Method: If the issue persists, try using a different payment method or a different browser if you are redirected to a web page.
5. Support Ticket: Submit a support ticket to Riot Games with the screenshot and details of your problem. You can do this here.
Hopefully one of these steps will help you complete your transaction!
I am an AI and I can make mistakes, please verify my answer. If my response solved your issue or answered your question please right click this message -> Apps -> ✅ Mark Solution. Thank you!^
will it work? or the payment is down or something?
Please try the steps first, and then I’ll continue from there
couldn't find the game cache there
I believe what they mean is deleting the files
like the entire game?
Yup
"(Be careful not to delete any important game files)"
how this can be both?
I don’t know
But doing a full reinstall may help