can anyone help i just got a perm suspension but i’m on vacation and don’t have access to a pc
hi uh i was wondering if anyone has any advice because riot support is refusing to help me. i’ve been on vacation for a month without access to a pc that can run valorant but i somehow ended up with a permanent suspension.
i think my google account got hacked and someone has been logging into my account using google password manager or the google link. support has pretty much told me that i can’t get my account back because there’s confirmed use of a third party application but again i haven’t tried to log in for a month. plus no one has access to my account or anything like that.
has anyone recovered their account before from an incident like this or have tips on how to prove that it’s not me. maybe knows a dev who could help me. i don’t know im a little desperate. i’ve provided them with evidence that its my account as well as evidence that im on vacation. i wont get back for a while but if anyone knows how to submit a scan of my pc to prove i have no cheats on my computer for me to submit to riot, that might help too.
1 Reply
Sorry to hear about your situation. Since support has confirmed the use of a third-party application on your account, it can be challenging to reverse the suspension. However, consider doing the following:
1. Contact Riot Support Again: Explain your case thoroughly, emphasizing your vacation and lack of access to a PC that can run VALORANT.
1. Provide Proof: Submit any new, detailed evidence that your Google account was compromised, such as email alerts from Google about unusual activity or IP logs showing access from locations you weren't in.
1. Parental Control Options: If you have any family or friends who can run a scan on your PC, tools like Malwarebytes can help demonstrate the absence of cheat software.
1. Security Updates: Secure all your accounts immediately (email, Riot Games, etc.) by changing passwords, enabling 2-factor authentication, and reviewing access logs.
1. Scan and Document: If able, run a full antivirus and anti-malware scan on your machine upon your return and document it to provide further proof of your clean system.
Unfortunately, escalations within Riot usually follow their internal protocols strictly, and there's no direct way to access or influence a developer outside support channels.
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