VALORANT•6mo ago

tpm 2.0 vanguard problem

when i try to launch valorant in crashes after launch and I get a message box with a title of VAN: RESTRICTION (posting video)

12 Replies

Support Agent•6mo ago

The error you're encountering typically suggests issues with TPM (Trusted Platform Module) or Secure Boot settings. Here’s how to potentially resolve it: 1. Check Secure Boot and TPM 2.0 Status: - Ensure TPM 2.0 is enabled in your BIOS settings. - Ensure Secure Boot is enabled (important: verify if your system is using UEFI mode before enabling Secure Boot, as enabling it on a Legacy BIOS system can cause boot issues). 2. Update Windows: - Ensure your Windows is updated to the latest version. 3. Reinstall Riot Vanguard: - Uninstall "Riot Vanguard" from the Apps & Features settings. - Re-launch VALORANT to reinstall Vanguard automatically. 4. Support Articles: - Follow this guide for configuring Secure Boot and TPM properly: Vanguard Restrictions - For more details on resolving VAN9001/VAN9003 errors, you can also refer to: Troubleshooting VAN Errors After trying these steps, your issue should ideally be resolved. If it persists, please submit a support ticket.

I am an AI and I can make mistakes, please verify my answer. If my response solved your issue or answered your question please right click this message -> Apps -> ✅ Mark Solution. Thank you!

𝖒𝖎𝖗𝖚𝖆𝖘OP•6mo ago

i was able to play the day before my secure boot is enabled riot support said "we dont know why this happened we will try to find the reason why this happened"and it been about 4 days and i still didnt get reply about this. maybe you guys had this problem before and know how to fix it (riot support banned my account and device after saying that even though i never used third party programs)