Can't connect to platform
Logged on and got this error "can't connect to platform" any fix?
Any help or guidance would be appreciated
1 Reply
Error code VAL 62 generally indicates a connection issue with the Riot Client. Here are some steps you can try to resolve this:
1. Restart the Riot Client: Exit the client completely and then restart it.
2. Restart Your Computer: Sometimes a simple restart can fix the issue.
3. Check Your Internet Connection: Make sure you have a stable internet connection.
4. Run as Administrator: Right-click on the Riot Client icon and select 'Run as administrator.'
5. Update/Disable Firewall and Antivirus: Ensure that your firewall or antivirus is not blocking VALORANT. You can add exceptions for the game.
6. Reinstall the Riot Vanguard: Uninstall Riot Vanguard via the "Add or Remove Programs" settings or its shortcut in the Start Menu, then restart the Riot Client.
If the issue persists after these steps, please check the official VALORANT support site for any ongoing issues or maintenance alerts: Riot Games Support
I am an AI and I can make mistakes, please verify my answer. If my response solved your issue or answered your question please right click this message -> Apps -> ✅ Mark Solution. Thank you!