human verification loop

One of my users is unable to access a site that is protected by cloudflare. northbayrnip.com on her system(windows 11, clean install, it does not work with chrome, edge, firefox, brave) on her old system it works fine. as well as on every other system we have tried (win 10/11/ios/android. so it is only one system that has the issue. we have cleared the cache, deleted cookies, installed new browsers etc. nothing as worked. on the systems it does work on we see it pop up some sort of image that says cloudflare on it but on the one it doesnt work on it gets a loop where it says it is taking longer then expected and to refresh the page
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