Bug: Type bot don't stop sending email (300+ emails from one submision)
Hi guys,
I'm having a big issue with Typebot: It's sending massive emails all day. I recently created a bot where I collected some leads. But when I posted it, it got stuck on the collection of the phone number, and after that, the chat didn't move forward to the next chat bubble. However, the integrations (SpreadSheet) and email automation kept going on. As a result, the chat was frozen from the user end, but it was sending emails and integrating on the backend. However, the biggest issue is that once the email was sent, it didn't stop sending emails all day. So, we have received over 300+ emails from yesterday at noon until today. I'm trying to fix it but haven't found any solution.
I have already done some tests where I:
- Disconnected the email automation from the flow
- Deleted that section from the flow
- Unpublished the flow
- Disconnected my sending email addresses from Typebot
- I deleted the flow
- And I even deleted the email address from my server
So, although I already deleted the flow and deleted my email from the server, I'm still getting repeated emails.
Among the issues, I noticed that
- After collecting the phone number, this didn't move forward
- The "Wait" logic didn't work on any of the flows.
So, please!!! I need help, I'm afraid this issue will burn my domain.
I share a Screenshot of my flow and the initial error report I got:
{
"status": 408,
"body": {
"message": "15 seconds timeout reached",
"code": "TIMEOUT",
"data": {
"code": "TIMEOUT",
"httpStatus": 408,
"path": "continueChat"
}
}
}
![No description](https://cdn.answeroverflow.com/1246902147371634748/flow.jpg)
28 Replies
@Baptiste any suggestion will be very appreciated π₯²π
That's indeed strange.
I'm investigating now
I just can't reproduce the issue. One question, can you reproduce the bug in Test mode?
I can't. I deleted the flow hoping to stop the emails and recreated a new flow again with similar sequences. But, I still get the emails even when the sending email address is no longer on my Typebot flows. I can share my Typebot user account so you can check it. Because after all I still getting emails.
![No description](https://cdn.answeroverflow.com/1247113564825587733/IMG_8809.png)
Unfortunately I can't find any issue on my end. I duplicated your bot and tried it out, it worked as expected.
Note that you can't wait for several seconds like that
Did the timeout error happened after replying to
Habitacionales
or Comerciales
?
I see the subjects in your email client screenshot are {{Nombre}}, agrego el link para cotizar
Habitacionales. And it got frozen on the phone number and didn't move forward to the other bubbles - this also happened in the test mode.
But in your bot, it is
{{Nombre}}, te agrego el link para cotizar los lotes | CaptoCapital.com.mx
So I'm thinking you did not provide the same bot version?
Oh so you can reproduce in Test mode?
Test mode should not send any email so can you record your screen to show me?It was the same bot and I made some changes after the issue. But once the emails didn't stop arriving I stopped the changes and started to delete parts of the fow, deactivate bot etc. So I wrote in the support section. And since it was from Saturday, I was forced to delete the flow hoping to stop the madness.
So at some point, you most likely introduced an infinite loop with a Send email block in it.
I confirm that your new version here does not have any inifinite loop.
But indeed, maybe it triggered several email sending and now it is throttle by our email service and it sends it gradually
No, I deleted bot. Then I recreated it again. But, I think that I exported the original before deleting it.
It will stop at some point
Well, the original flow had the same sequence as the new one. It was a linear sequence. All started failing when I added the βWaitβ section and wrote 300sec.
I just tested it out, it did not fail on my computer so I don't know what to say π€
Do you think so? It has already been almost two days. Could this flag my domain?
And the email subject not being the same suggested that you changed your bot
Can you provide info about the email? The sender, the recipient
I can try to remove any email sending for that particular recipient
The bot you see in my account is brand new. I recreated it after deleting the original that failed. This new works fine and its using a different sending email address. One note is that the deleted one started from a duplicated bot from a duplicated bot.