V
VALORANT2mo ago
jade

error code van9003

ive gone into bios and turned on secure boot and it still doesnt work. i tried to go back into bios to do the tpm 2.0 thing but i couldnt find a video to help me do that. i have an asrock motherboard and an intel cpu. i checked if tpm and uefi was supported. and both of them were, then i started up valorant and the same issue happened.
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2 Replies
Support Agent
Support Agent2mo ago
It looks like you've enabled Secure Boot, but you still need to enable TPM 2.0 for VAN9003. Here’s a quick guide for an ASRock motherboard with an Intel CPU: 1. Enter BIOS Setup: - Restart your PC and press Del or F2 repeatedly to enter the BIOS. 2. Enable TPM 2.0: - Navigate to the Advanced tab. - Look for an option labeled Intel Platform Trust Technology or PTT. - Set this option to Enabled.
3. Confirm UEFI: - Ensure you're in UEFI mode by checking the boot option, typically under the Boot tab. 4. Save and Exit: - Press F10 to save and exit the BIOS. Once you've done this, boot into Windows and try launching VALORANT again. If the issue persists, it may be beneficial to ensure that your BIOS firmware is up-to-date or consult the ASRock support documentation for further assistance. For more detailed instructions, refer to the ASRock manual specific to your motherboard model.
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jade
jade2mo ago
whenever i go into the advanced tab in bios, there isn’t an optioned labeled ptt or intel platform trust technology. there are multiple folders but i don’t know which folder to go in. someone please help me I’ve been working on this issue for hours and can’t find a fix i just found the ptt thing and it is already enabled, I’ve done everything and nothing seems to work im honestly probably going to give up and just not play valorant because no matter what i do the error doesnt fix