cant launch val, stuck on login
my says error 7, and says 'sorry, we have trouble signing you in'
88 Replies
Error 7 could indicate a possible account suspension or a network issue. Follow these steps to troubleshoot:
1. Account Suspension: Check your email and Riot Games’ support site or Discord for any suspension notifications.
2. Network Issues: Run the following commands in Command Prompt as an administrator:
-
netsh int ip reset
- ipconfig /release
- ipconfig /renew
- ipconfig /flushdns
- netsh winsock reset
After running these commands, restart your computer and try launching VALORANT again. If the issue persists, you might want to contact Riot Games support directly using this link.
I am an AI and I can make mistakes, please verify my answer. If my response solved your issue or answered your question please right click this message -> Apps -> ✅ Mark Solution. Thank you!^
Tell me if you have any other problems or if this doesn't fix it
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are you from apac?
i think so
im stuck in a loop where it directs me to riot client and when i login, it stuck on loading screen
and when i reopen to game, it needs me to login again
hm
Have you done the commands recommended?
indeed i have
lemme try to restart my computer again
my game still wouldnt work
my friend also has problems login in
is it our own issue?
the guys in the other thread have the same issue
u from sg?
yes
interesting, I'm also from sg and having the exact same problem
one of my friends can load, one cant lol, but the one that can uses epic games
yeah i think its a server issue
we should val some day HAHAHA
hm
so i should use epic games?
i think everyone from sg has the same problem
i am having the same issue
I haven't heard anything about a server issue
just wait for the problem to be fixed
But I have seen people having the same error
my friend can login and play though
i think like most ppl cant play but some can idk how does tht works but yeah
true
@isaacd When do you get the error? Was it just once?
Multiple times or just sometimes?
only today i guess
when i can login to val, it crashes
BRO
gives me either to log out of my acc or close the game
With the error?
IVE BEEN STUCK ON THIS DUMBASS OMEN SCREEN
Or just straight up crashes without an error code?
#community-help Please make your own post!
70% i cant even login
FOR AN HOUR ITS BEEN AN HOUR
same issue as me haha
no hes my friend
Im the friend
having the same problem
real problem
we're both using SG servers too
and our friend opened with epic games
alright so i used my hotspot and i could get in HAHHAA
he can load in but we cant
hm
OHH lemme try
Is it provided by the same ISP?
@isaacd do u use singtel wifi?
cos i do
idk ngl
Is that a brand?
wait dont tell me it's singtel bro
Im switching to M1
its an isp
LOL
fuck singtel LMAO
Ok
the problem was singtel lmao
Have you been experiencing issues with your ping recently before this occurrence?
hotspot works
for me I got error 84or smth like that
i think i know already
before this
maybe
its the wifi problem
Is that a yes?
it was fine yesterday
same here
Hm
i can load in on hotspot
Because we've been having issues in the apac region specifically sg
With ingame ping
We have multiple network devs looking into it
my ping has problem ngl, i agree
@Jimz ^
Is this being actively worked on already?
im getting 87ping after swapping back to my wifi
wait no
its 200 now
https://discord.com/channels/679875946597056683/1230918337819709470
Here is the active thread ^
Feel free to read it do note it is quite long
But I would wait here for the devs to respond
As for me I have to go now but again please wait for the dev to respond!
Good Night :Bedge:
goodnight sir
I think APAC server has an issue now I also can't login and downdetector is having a spike in complaints about login and server issues now
i cant even login it says its having problems signing you in
true
anyone from sg here
running val on htospot
so is it an isp issue?
unknown
are you using singtel wifi?
singtel
yeah same
i think only singtel users have this problem
it work for awhile
then died
I'm using singtel and same problem
same
Damn
I can now confirm that your ISP is having a problem but I do not know if it is their side or riots
Thank u for this info
But now it is when they will fix it
anyone tried reaching out to singtel for help yet?
I think some went to singtel support twitter and said something about valorsnt