I bought a new laptop a few weeks ago and valorant freeze and crash
Valorant freeze and crash when i tab in/ click on the valorant window from another window. My laptop specs are Intel Core i5-12450H, NVIDIA GeForce RTX 4050 Laptop GPU and 8gb of ram. I found other people with same or similar specs with me having the same problem and i already tried what they ara told to do, could anyone help me or have some tip?
60 Replies
Given your specs, the issue likely isn't due to insufficient hardware. Here are a few potential solutions to try:
1. Update Drivers: Ensure both your GPU and integrated graphics drivers are up to date. Visit the NVIDIA website for the latest GPU driver and Intel's site for the integrated graphics driver.
2. Game/Client Repair: Repair VALORANT and the Riot Client. Open the Riot Client, click on the profile icon, go to settings, and find the option to initiate a repair.
3. Disable Full-Screen Optimizations:
- Navigate to the VALORANT game executable file (usually in C:\Riot Games\VALORANT\live\ShooterGame\Binaries\Win64).
- Right-click the .exe file, go to Properties > Compatibility, and check "Disable fullscreen optimizations."
4. Run as Administrator: Ensure VALORANT and the Riot Client are always run as administrator. You can set this in the compatibility settings of the respective executables.
5. Virtual Memory: Increase virtual memory (paging file) in Windows (Control Panel > System > Advanced system settings > Performance settings > Advanced > Virtual memory).
6. Background Apps: Close unnecessary background applications that could be causing conflicts.
If these steps don't work, it may be worth opening a ticket with Riot Support for more in-depth troubleshooting.
I am an AI and I can make mistakes, please verify my answer. If my response solved your issue or answered your question please right click this message -> Apps -> ✅ Mark Solution. Thank you!Hey there, i have a question. How much am i supposed to put for virtual memory?
This error message showed for me, is there any fixes?
hm
It should automatically be set to maximum
win+r, msinfo32, send a photo
Yesyes
Open task manager
When you are running Valorant; what is the total usage of your memory?
Do i need to open valorant and screenshot?
No you can just open it and then look at it
You can just tell me the number you don't need to screenshot or anything
around 6.8gb or 88%
Ok
What applications do you have open that takes up space?
other apps are discord and riot client
Ok
Yes
Is there any fix? I already contacted riot support but it was at no use
Do you have the logs that they probably asked you for?
Yes
Please send them in dms or here
I do
Okok
I forgot that i deleted the logs, is it okay if i run the repair tool and send the new ones?
That's fine
Yesyes
Let me review those now
Yes yes, thank you dude
When did you crash?
Because there's only logs here from today
I uninstall and reinstalled the game multiple times throughout the week trying to fix the problems
The crash happen everytime I open the game
Either it crash or I have to close it forcefully
So as soon as you open the game it would immediately crash like you didn't even get to play a game?
No, it loads the game to the training area, I can see sova hand moving and hear sounds but as soon as I click it stops and after a few minutes it crashes
Hi there, would you be able to help me?
Do you know how to do a clean boot?
Nope
Like factory reset?
How to perform a clean boot in Windows - Microsoft Support
Describes how to use the clean boot process to troubleshoot a problem in Windows 8.1, Windows 8, Windows 7, or Windows Vista.
❗ Important: After you click the 'Disable All' button, find 'vgc' and re-check that one.
I have done the clean boot
Do i run valorant?
Restart your computer
Yes i did
Then yes
Okok
The problem still continues
Hm
You disabled the things inside of task manager also correct?
Yep
everything
Ok
Including Vanguard?
Yes
Wait do i need to enable it
Yes
You got inside of the game with Vanguard disabled?
Yes
vgtray right
Yup
I enabled it, i will try launching game
Restart your pc first
Oh okok
Hello, the problem still continues.
Is it a problem with my laptop?
Maybe
The thing is is that the logs don't show anything out of the ordinary
Does your system ever fully crash?
Like my whole entire laptops blue screen?
Yup
Nope
Um
Please try running a memory diagnostic test
Hi i ran the task
it finished
What were the results
It says no memory errors were detected
Am I hopeless🥺
It seems to be a problem with your computer
Reinstalling Windows might help
If you want to try to do that
Ohh
how do i do that
Nvm i found it
I will try to do that
Hi there, i performed a factory reset and the problem still here
Same problem as before....
..
Hmmm
It’s definitely hardware then
You might want to use the warranty on the device to get it replaced
Ohh
Like replace the device?
Oh wait no i get it now
I see i see
Thank you for helping me