Our Shopify site is down; an issue with DNS domain - please help urgently!
Shopify said this is due to our domain, which is Cloudflare. They said Cloudflare need to help. Apparently it's something with our A type records?? Why would this have suddenly happened? How can we fix the website please?
3 Replies
By down I assume you mean you are seeing this? I have never seen this before but it sems like you need to renew the domain as it expired. So go to where you pay for the domain and ensure it is renewed.
Hello , i have the same issue with our shoppify web site, google says "ERR_CONNECTION_TIMED_OUT"
what can i do
Check if the DNS records are updated. You can use https://dnschecker.org/, try and see if you're getting the value for A and AAAA records.