V
VALORANT7mo ago
jj

TPM 2.0 issue

VAN: Restriction I am on windows 10, and I apparently need secure boot and TPM 2.0 to be enabled, however my motherboard does not have a TPM chip nor does it support TPM 2.0, is there any way I can still play the game on my pc?
63 Replies
Support Agent
Support Agent7mo ago
Unfortunately, VAN9001, VAN9002, and VAN9003 errors indicate issues with Secure Boot and TPM 2.0, which are essential for VALORANT's anti-cheat system on Windows 10 and 11. If your motherboard doesn't support TPM 2.0, you have a couple of options: 1. Check BIOS Updates: Verify if a BIOS update is available for your motherboard that could enable TPM 2.0 support.
2. TPM Module: Some motherboards have a TPM header, allowing you to purchase and install an additional TPM module compatible with your motherboard model. 3. Hardware Upgrade: If your current setup is incompatible, consider upgrading to a motherboard and CPU that natively support TPM 2.0 and Secure Boot. Unfortunately, without securing these requirements, VALORANT won't run due to its strict security protocols. For more detailed steps, check the official Riot support articles: TPM 2.0 and Secure Boot.
I am an AI and I can make mistakes, please verify my answer. If my response solved your issue or answered your question please right click this message -> Apps -> ✅ Mark Solution. Thank you!
jj
jjOP7mo ago
I never had this issue yet i could play valorant for the past 3 years, i dont understand why now it requires this all of a sudden
jidat
jidat7mo ago
Press win +r Type msinfo32 Show ss Also show ur tpm.msc please
jj
jjOP7mo ago
No description
jj
jjOP7mo ago
No description
jj
jjOP7mo ago
there is no option to enable tpm or ftpm or ftt or any of the sort in my bios
jidat
jidat7mo ago
Cuz ur cpu doesn't support tpm 2.0
jj
jjOP7mo ago
then how can i play
jidat
jidat7mo ago
;support
jj
jjOP7mo ago
huh
jidat
jidat7mo ago
Welp
jj
jjOP7mo ago
but like why could i play before and not now how does this make sense
jidat
jidat7mo ago
It gives the restriction based on some factors for people on win 10 Not all people get the restriction on win 10
jj
jjOP7mo ago
i was playing fine last night
jidat
jidat7mo ago
Yeah cuz it doesn't give the restriction the moment u make the account It can be imposed any time Depending on the factors
jj
jjOP7mo ago
then this morning i launched and saw like van: restriction secure boot not enabled, tpm 2.0 not enabled is there any way to get rid of the restriction then
jidat
jidat7mo ago
U can make a ticket with support and hope they just lift the restriction Show them ur msinfo32 and tpm.msc and ask them to lift the restriction
jj
jjOP7mo ago
how do i make a ticket like that
jj
jjOP7mo ago
okay
jidat
jidat7mo ago
As ur cpu is pretty weird and might support it in the end
jj
jjOP7mo ago
which do i select
jidat
jidat7mo ago
Get into the bios
jj
jjOP7mo ago
for support
jidat
jidat7mo ago
Use ur phone to chat here General questions
jj
jjOP7mo ago
i might need to reset cmos idk why i suddenly cant boot into bios
jidat
jidat7mo ago
Why exactly?
jj
jjOP7mo ago
it doesnt even have the msg it goes straight to windows for some reason
jidat
jidat7mo ago
Open cmd as admin Or wait Do u know how to get into the recovery environment?
jj
jjOP7mo ago
uhh could we get into a call ill stream
jidat
jidat7mo ago
Can't rn +u can't stream inside the recovery environment Open ur windows settings Update and security Recovery Click restart under advanced startup Use ur phone to chat here
jj
jjOP7mo ago
Okay I did Uefi firmware setting right
jj
jjOP7mo ago
No description
jj
jjOP7mo ago
it doesn't let me boot into bios tho
jidat
jidat7mo ago
Where does it take u then?
jj
jjOP7mo ago
it's just blackscreen and my monitor turns off
jidat
jidat7mo ago
Have u tried getting into the bios by spamming the F2 key when ur pc is starting?
jj
jjOP7mo ago
yes lemme try again Just blackscreen doesn't even boot to windows If I don't touch it windows loads
jidat
jidat7mo ago
Hm Just make a ticket with support
jj
jjOP7mo ago
Ok I'm replacing cmos so u can see my bios
jj
jjOP7mo ago
No description
jj
jjOP7mo ago
ive msged support
XS | Xeno Phantom
did support help?
jj
jjOP7mo ago
no reply yet
XS | Xeno Phantom
how did you make a support ticket i just got the same error
jj
jjOP7mo ago
my mobo is too old
XS | Xeno Phantom
my cpu doesn't support it
jj
jjOP7mo ago
same
Saucywan
Saucywan7mo ago
rip
jj
jjOP7mo ago
need ur help pls <3 i wanna play valo w my friends :(
Saucywan
Saucywan7mo ago
There's nothing to help you with I can't drop the restriction
XS | Xeno Phantom
me too i want to rank up well so the support can remove it?
Saucywan
Saucywan7mo ago
Yes
jj
jjOP7mo ago
i need your powers!
XS | Xeno Phantom
i will try contacting them
jj
jjOP7mo ago
use the force!
XS | Xeno Phantom
what request type to choose?
jj
jjOP7mo ago
show list
XS | Xeno Phantom
i am making a support ticket
jj
jjOP7mo ago
i forgot what i put
XS | Xeno Phantom
well idk what to do i submitted a ticket
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