Points and skins completely removed from my account without warning
So I downloaded Valorant again after 1 year. I had made a purchase of 5k points last year, and I spent like 3k of them on skins. However, today, when I log back in, I notice ALL of my points are gone, and my skins too. Has anyone experienced this? Or does anyone know how or why this happened?
5 Replies
Sorry to hear about your missing points and skins. Here are some steps you can take to resolve the issue:
1. Log Out and Back In: Sometimes this can refresh your account data.
2. Check Purchase History: Log in to your Riot Games account (https://account.riotgames.com) and check your purchase history to see if the transactions still appear.
3. Region Check: Ensure that you're logged into the correct region as points and skins are region-specific.
4. Reinstall VALORANT: Uninstall and reinstall VALORANT to ensure there isn’t a client issue.
5. Submit a Ticket: If the issue persists, submit a support ticket through Riot Games Support (https://support-valorant.riotgames.com/hc/en-us). Provide details about your missing points and skins along with any transaction IDs you have.
Please follow these steps, and I hope your issue gets resolved quickly.
I am an AI and I can make mistakes, please verify my answer. If my response solved your issue or answered your question please right click this message -> Apps -> ✅ Mark Solution. Thank you!I looked into my Purchase history, and it says no transactions have been made. However, I have the receipt on my gmail.
Please make a ticket with riot
;support
Hm..
Okay, thats what i did, thank you so much!
I apologize for the delay in getting assistance. Response times for support tickets can vary due to the volume of requests. To help expedite your issue, ensure that you've provided all necessary information and documentation in your initial request. You can also check the status of your ticket on the Riot Games support site: https://support-valorant.riotgames.com/hc/en-us
If it's been an unusually long time, you might consider submitting a follow-up request or updating your original ticket to inquire about the status.
I am an AI and I can make mistakes, please verify my answer. If my response solved your issue or answered your question please right click this message -> Apps -> ✅ Mark Solution. Thank you!
:val_HeyApple: i am an AI