V
VALORANTβ€’6mo ago
agustinbs

HELP PLEASE I CANNOT PLAY :/

Today I bought new graphic card and a Ryzen 7 5700x, and i wanted to open valorant and play, but it crashed saying that i need TPM 2.0 for playing, but i already did what i suppose to do to activate it, but its still appearing the same crash. Any solutions? This happens to someone else?
No description
116 Replies
Aaliyah
Aaliyahβ€’6mo ago
Enbale TPM 2.0 and Secure boot in your BIOS settings when you boot your PC. Heres a Youtube tutorial: https://youtu.be/cvLXUdp_CrE?si=yO2sM0ls2EDqRcu8
TECH'S LIFE
YouTube
How to Fix Valorant Secure Boot and TPM 2.0 Error - This build of v...
How to Fix Valorant Secure Boot and TPM 2.0 Error - In this video you will learn how to fix this error "This build of vanguard requires TPM version 2.0 & secure boot to be enabled in order to play" within 2 minutes. Valorant Error | Connection Error Valorant Connection Error - Valorant has encountered a connection error . please relaunch the ...
agustinbs
agustinbsOPβ€’6mo ago
I already did the steps for enable the TPM 2.0 and the Secure boot in my bios but still, they dont recognize my TPM
agustinbs
agustinbsOPβ€’6mo ago
No description
agustinbs
agustinbsOPβ€’6mo ago
Sorry its spanish but, under ''Detalles del procesador de seguridad'' that means Security processor details. Its says : There is not TPM. Check on the bios. :C
Aaliyah
Aaliyahβ€’6mo ago
Hmm.. Try these steps: Check your network connection. Install the latest Windows drivers. Update your TPM module firmware. Reset BIOS to factory defaults. Drain all your system power. Roll back or update your BIOS. or manually clear the TPM. Dunno..
agustinbs
agustinbsOPβ€’6mo ago
How can i manually clear the tpm?
Aaliyah
Aaliyahβ€’6mo ago
Windows + R to open the run command box in the command box type: tpm.msc and press enter so the trusted platform module management opens in the TPM management click "clear TPM" choose "restart" and then follow the on-screen instructions 1. Before clearing the TPM, is suggested to Disable BitLocker Encryption* (aka "Device Encryption), and to re-enable the encryption after clearing the TPM. To turn off the device encryption: On Windows 11 Home: go to Start -> Settings -> Privacy & security -> Device encryption. If device encryption is enabled, set the switch to OFF and then wait until your device is decrypted. On Windows 11 Pro: go to Control Panel -> System and Security -> BitLocker Drive Encryption. Then, click Turn Off BitLocker to disable the encryption if its enabled. 2. Clearing the TMP chip can result in data loss, so before proceeding, backup any data that protected or encrypted by the TPM (e.g. with BitLocker), to an external storage device (e.g. a USB Hard Drive). 3. If you sign-in to Windows using a PIN, you'll asked to reset your PIN after resetting the TPM using your account's password. If you haven't already specify a password for your account as an alternative Sign-in method, then you'll not be able to log to your computer. To avoid this, proceed and specify a password for your account before clearing the TPM, in Start -> Settings -> Accounts –> Sign-in options. 3. Don't clear the TPM on a device you don't own, such as a work or school PC, without being instructed to do so by your IT administrator 4. Always clear the TPM from within the operating system (e.g. by using the "tpm.msc" console), and not directly from UEFI. 5. Because your TPM security hardware is a physical part of your computer, before clearing the TPM, you might want to read the manuals or instructions that came with your computer, or search the manufacturer's website. read that c:
agustinbs
agustinbsOPβ€’6mo ago
thanks i will check rn
Aaliyah
Aaliyahβ€’6mo ago
agustinbs
agustinbsOPβ€’6mo ago
I have a question
agustinbs
agustinbsOPβ€’6mo ago
No description
agustinbs
agustinbsOPβ€’6mo ago
i dont have a chip TPM on my motherboard does that matter? i should have one? yesterday i was playing normally, and today when i put the new graphic and the new ryzen i have this problem
agustinbs
agustinbsOPβ€’6mo ago
No description
Aaliyah
Aaliyahβ€’6mo ago
let me research this
agustinbs
agustinbsOPβ€’6mo ago
i cannot find this that u sent me.: in the TPM management click "clear TPM" Here they are saying there is not TPM compatible and btw i already activate it on the bios but still the windows cannot recognize it
Aaliyah
Aaliyahβ€’6mo ago
i know what it says
agustinbs
agustinbsOPβ€’6mo ago
perfect im sorry because its on spanish!
Aaliyah
Aaliyahβ€’6mo ago
No description
Aaliyah
Aaliyahβ€’6mo ago
dont worry!! are you on win 11?
agustinbs
agustinbsOPβ€’6mo ago
yes im on w11 but i was before today also!
Aaliyah
Aaliyahβ€’6mo ago
hmm..
agustinbs
agustinbsOPβ€’6mo ago
its so weird no? do you think its possible that i touched something changing the graphic card or the Ryzen? i dont think so because i think there is nothing related like with this problem but im asking, for sure you know better than me also, i just restarted windows, to try if that works, so now my pc its totally new again i need to download everything
Aaliyah
Aaliyahβ€’6mo ago
nono
agustinbs
agustinbsOPβ€’6mo ago
and also, i can open valorant but after 2/3 minutes the game crash saying that ERROR
Aaliyah
Aaliyahβ€’6mo ago
Maybe reinstall Windows but im not sure if this will work
agustinbs
agustinbsOPβ€’6mo ago
I did it
Aaliyah
Aaliyahβ€’6mo ago
hmmm
agustinbs
agustinbsOPβ€’6mo ago
and is not working
agustinbs
agustinbsOPβ€’6mo ago
No description
agustinbs
agustinbsOPβ€’6mo ago
I checked the bios and its everything allright thats the thing, i dont understand why my pc doesn’t recognise the TPM πŸ˜΅β€πŸ’« Im trying to fix this since 19 pm and still i cannot πŸ˜”
Aaliyah
Aaliyahβ€’6mo ago
my brain right now::: i just want you to play valorant..
agustinbs
agustinbsOPβ€’6mo ago
i know i know i just want to play valorant also with my new graphic card i can play but only 3 minutes ahahjaja its not enough :C
Aaliyah
Aaliyahβ€’6mo ago
:c imma google that now
agustinbs
agustinbsOPβ€’6mo ago
tysm
Aaliyah
Aaliyahβ€’6mo ago
Secure boot is enabled right? i think i found a solution
agustinbs
agustinbsOPβ€’6mo ago
No description
agustinbs
agustinbsOPβ€’6mo ago
u wanna kill me saying this 😭😭 i read you
Aaliyah
Aaliyahβ€’6mo ago
Press Win + R type "%localappdata%" and click ok go to the Valorant > Saved folder select the "cache" folder and press delete delete the "crashes" folder open "webcache" folder and select "GPUcache" and press delete this should solve the problem I HOPE SO
agustinbs
agustinbsOPβ€’6mo ago
im praying to valorant gods now i will try
Aaliyah
Aaliyahβ€’6mo ago
No description
agustinbs
agustinbsOPβ€’6mo ago
ranked?
Aaliyah
Aaliyahβ€’6mo ago
i am in game thats why iΒ΄m typing so long noo
agustinbs
agustinbsOPβ€’6mo ago
no dont worry u are already doing too much for me have fun i will try this
agustinbs
agustinbsOPβ€’6mo ago
No description
agustinbs
agustinbsOPβ€’6mo ago
select the "cache" folder and press delete i dont have this one
agustinbs
agustinbsOPβ€’6mo ago
No description
agustinbs
agustinbsOPβ€’6mo ago
and in webcache i just have this
Aaliyah
Aaliyahβ€’6mo ago
..
agustinbs
agustinbsOPβ€’6mo ago
i deleted the crashes folder only that was what i could do i will open valorant again :val_HelloBro:
π™Ίπš›πšŠπšŒπš”πšŽπš
at the "device select" is there setting about discrete/firmware
agustinbs
agustinbsOPβ€’6mo ago
i will try now and check and show you
agustinbs
agustinbsOPβ€’6mo ago
No description
agustinbs
agustinbsOPβ€’6mo ago
to be able to change the decive select i should put this option :
agustinbs
agustinbsOPβ€’6mo ago
No description
agustinbs
agustinbsOPβ€’6mo ago
if i put the other one i cannot change it
π™Ίπš›πšŠπšŒπš”πšŽπš
at the advanced tab of the bios is there a tab about amd ftpm ?
agustinbs
agustinbsOPβ€’6mo ago
No description
agustinbs
agustinbsOPβ€’6mo ago
i couldnt find that idk where could be
π™Ίπš›πšŠπšŒπš”πšŽπš
at the "settings" main tab any "advanced" tab ?
agustinbs
agustinbsOPβ€’6mo ago
No description
agustinbs
agustinbsOPβ€’6mo ago
this I went there on Windows OS configuration to change the secure boot I checked all the options and there is nothing about amd ftpm only in security
π™Ίπš›πšŠπšŒπš”πšŽπš
u could try updating the bios if there is an update
agustinbs
agustinbsOPβ€’6mo ago
I thought so but how can i now if its an update
π™Ίπš›πšŠπšŒπš”πšŽπš
look at the website of your pc/motherboard
agustinbs
agustinbsOPβ€’6mo ago
agustinbs
agustinbsOPβ€’6mo ago
No description
agustinbs
agustinbsOPβ€’6mo ago
how can i check my actual version? from my mboard
π™Ίπš›πšŠπšŒπš”πšŽπš
it shows that its v870 and its date is 03/29/2021 Bios ver. and build date
agustinbs
agustinbsOPβ€’6mo ago
No description
agustinbs
agustinbsOPβ€’6mo ago
Version of mother board : 8.1 oh true, so i have a older version i guess no? sorry i just understand i have v870 and on the website I can download the 880 right?
agustinbs
agustinbsOPβ€’6mo ago
yea i dont have that option security processor
agustinbs
agustinbsOPβ€’6mo ago
No description
agustinbs
agustinbsOPβ€’6mo ago
I have core isolation and secure boot only and on the bottom says : ''standard hardware security not supported'' i think its saying about the TPM
π™Ίπš›πšŠπšŒπš”πšŽπš
Its weird that it doesnt see tpm
agustinbs
agustinbsOPβ€’6mo ago
yes i was playing 24 hours ago i change the things and i have this problem
π™Ίπš›πšŠπšŒπš”πšŽπš
valorant is strange not gonna lie
agustinbs
agustinbsOPβ€’6mo ago
and i didnt touch anything on wwindows or something else
π™Ίπš›πšŠπšŒπš”πšŽπš
I was able to play 7-8 hours ago and now it just crashing few minutes after opening the game
agustinbs
agustinbsOPβ€’6mo ago
yeaa but this i think its not gonna fix by himself yeaa maybe i should update my bios
agustinbs
agustinbsOPβ€’6mo ago
and if that doesnt work
agustinbs
agustinbsOPβ€’6mo ago
idk man bsod?
agustinbs
agustinbsOPβ€’6mo ago
ahh ajajja naa idk man im so sad i was so happy to play with finally good fps i just can play 3 minutes
π™Ίπš›πšŠπšŒπš”πšŽπš
it says kernel_mode_heap_corruption it happened like 5 times or smt
agustinbs
agustinbsOPβ€’6mo ago
thats fucked up u cannot fix?
π™Ίπš›πšŠπšŒπš”πšŽπš
well it started months ago and it went by itself and started to happen again tried to write riot support and they just say upd. your drivers/windows also you could try by setting it to tpm 2.0 if it doesn't see tpm after the bios upd. you can try everything till you solve the problem
agustinbs
agustinbsOPβ€’6mo ago
:S also i saw a video that ppl add the tpm2.0 mannually here
agustinbs
agustinbsOPβ€’6mo ago
No description
agustinbs
agustinbsOPβ€’6mo ago
but ofc i cannot!!
agustinbs
agustinbsOPβ€’6mo ago
No description
agustinbs
agustinbsOPβ€’6mo ago
im gonna go to sleep guys, thanks for helping me, tomorrow i will try updating the bios, and i will let u know but thanks for the help
miltonm
miltonmβ€’6mo ago
if it doesnt work reinstall windows gl
Saucywan
Saucywanβ€’6mo ago
what the hell
miltonm
miltonmβ€’6mo ago
OMG
Saucywan
Saucywanβ€’6mo ago
win+r, msinfo32, send a photo
miltonm
miltonmβ€’6mo ago
the savior
Saucywan
Saucywanβ€’6mo ago
@agustinbs please ping me next time 😭 reading this hurts
jidat
jidatβ€’6mo ago
The fuck am i looking at Also Press win+r Type tpm.msc Show ss
agustinbs
agustinbsOPβ€’6mo ago
Hello guys i was sleeping
agustinbs
agustinbsOPβ€’6mo ago
@Saucywan
No description
agustinbs
agustinbsOPβ€’6mo ago
@jidat
No description
agustinbs
agustinbsOPβ€’6mo ago
its spanish sorry
Ziku
Zikuβ€’6mo ago
i cant play Valo Code 5
agustinbs
agustinbsOPβ€’6mo ago
Hello guys there is someone here to help? Im trying to update the bios… but guess what, when i press m flash on the bios, my pc doesn’t recognise the USB…
agustinbs
agustinbsOPβ€’6mo ago
No description
agustinbs
agustinbsOPβ€’6mo ago
No description
agustinbs
agustinbsOPβ€’6mo ago
lets see
agustinbs
agustinbsOPβ€’6mo ago
No description
agustinbs
agustinbsOPβ€’6mo ago
LETSGOOOO it was that guys... just update the bios and fixed alone i will open valorant now
Aaliyah
Aaliyahβ€’6mo ago
Finally, happy to hear that! it was just that easy..
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