Cache obscenely slow, even after purges and disabling smart topology
We have a domain
assets.tangia.co that is cached with CF, and over the last 2 weeks it has started griding to a halt. <1MB images take 20s+ to load from gigabit connections, and we've purged the cache many times.
It's directly hooked up to S3 so we know it's not the origin being slow27 Replies
we also have basically a 100% cache hit ratio, so not sure what's going on here
like what
nvm i got connected with folks at CF about the issue
taniga.co isn't a registered domain, the first thing I would check though is /cdn-cgi/trace and the colo line to see which location you're connecting to by airport code.
If you're already connected talk to them, they've got more insight and tools then the communitywdym isnt' registered? we've been using it in CF for a while
taniga.co?
oh based off your bio looks like you meant tangia not taniga
hahahah sorryt
yes assets.tangia.co
I mean the 404 cached is plenty fast for me, would help to have an actual asset url, and which colo you are connecting to
https://assets.tangia.co/cdn-cgi/trace/how close it is to you. Sometimes these things can be peering issues.
If you already are talking to Cf through chat or something, stick with them/try them firsttry https://assets.tangia.co/creator_content/user_2WAMlt9ogLitYymlB1FCa5hAt71/iv2_MWrjZ10zIKyErihMK8TSTf/icon.png without cache, takes 1s for me
my german eng says it's instant without cache
what tool was that?
You're in the US?
firefox dev tools lol
I am yea
if your engineer is in germany, there's been issues with DTAG peering routing people to the East of the US From Germany
no he is getting instant download like you
wtf my safari is fast
check the cf-ray response header on a slow response, the end bit there is the location you hit
chroem slow
could be something more specific, for example sometimes you're routed differently on IPv4 vs IPv6
8886faf58d884201-EWR is a header from the sloware you in the us/near Newark?
Delaware
should be super fast for me, im likely closer than you
now how is my chrome slower than germany chrome
and apparently many other of my users
you've gotten reports from a lot of normal users saying it's slow? any specific region or something?
seems mostly US, but some from philippines too
that seems a bit slow for cache hits if you're getting an EU cache
all download for me
we just turned that off to see if that changed anything
and i've purged twice since
yeah its' not behaving right, and it's been going on for quite a while too so it feels more specific to us than a transient issue
If you have a paid plan/can reach out to support like you said above I would do so, not too much we can do if you feel it's something more specific just to you. I don't see it at all in ord at least, ~50ms cached, ~220ms cache busting, right back to ~50ms.
all of those went to FRA but FRA consists of multiple colos, so it might be that cache is now shared in MCP and that causes slower cache lookups?shouldn't be 200ms slower for the same city lol
Yeah, I already have some folks on their team looking at it
Their normal support channel unfortunately takes a while to escalate to the right folks