Subscribed to CF Load Balancer with 2 origins for 5$/month but were charged 600$ for it
Hello,
Context:
We own a "low tier" Entreprise contract (officially we don't have a CSM) because my budget is limited;
All negociated services on this contract is handled through annual payment, and signed in a separate contract.
On some service we do not subscribe through this contract but rather through "self serve" charging by credit card allowing us to subscribe to more CF products not on entreprise plan (it's better than not subscribing at all because the price is too expansive for us)
Problem:
So 2 months ago, we wanted to try CF Load Balancer. As I don't have the budget for the entreprise offer I followed the flow on CF website to subscribe. (see screenshot)
5$/month for 2 origins + requests. That's perfect for us for our use case (especially because team didn't plan to test the load balancer it before june, it would only be 10$ "wasted")
Today I just noticed that we got charged 600$/month (so now 1200$).
Note that it's not additionnal request since we didn't use the service yet.
I feel that I was tricked between the subscription modal (see screenshot) that says to me 5$/month, and then when actually billed, the 5$ becomes 600$
2 Replies
We can't help you with that here, you should create a billing ticket.
?support
To contact Cloudflare Support about an issue, please visit the Support Portal and fill in the form on the portal. After submission, you will receive confirmation over email.
Some issues, such as Account or Billing related issues, cannot be solved by the community.
Any plan level (including Free plans) can open tickets for Account, Billing or Registrar ticket categories. Make sure to select the correct category to ensure it goes to the right place.
For more information on the methods by which you can contact Support for your plan level, see Contacting Cloudflare Support - Cloudflare Docs