Typebot•12mo ago

WhatsApp not connecting to bot

I have connected a WhatsApp number successfully from Meta. However it does not seem to have connection to the bot. when I type the input it does not start the bot as expected. I must be missing something, pls help.

57 Replies

Claudio Balbino•12mo ago

There appears to be a problem with the WhatsApp Cloud API integration I'm also having a problem with flow created today and with old self-hosted Typebot with versions 2.24.1 and 2.25.1 I have already generated a new permanent token and created a new connection in flow but without success Is @Baptiste aware of this problem?

Claudio Balbino•12mo ago

this log was generated when I sent the word that should start the bot

log_typebot.txt

Claudio Balbino•12mo ago

Yesterday I noticed that the bot session integrated with Cloud API is not being closed after the specified time

ApploaderOP•12mo ago

Ok, this should be escalated as a bug then

imoclub•12mo ago

UP for this, same case

imoclub•12mo ago

Baptiste•12mo ago

When did this problem occur? It happens when you upgrade to v2.25.0?

Claudio Balbino•12mo ago

hi @Baptiste , In my case, I initially observed it on Typebot with 2.25.0... I updated it to 2.25.1 but the problem persists I'm also having a problem with 2.24.0

Baptiste•12mo ago

Ok I can reproduce the issue.

imoclub•12mo ago

it happens when i upgrade to Version: 2.25.1, its safe to downgrade version with docker?

Baptiste•12mo ago

No it is not safe as potential database migrations were applied. I'm working on a fix

imoclub•12mo ago

oh ok thanks baptiste 🙏

Baptiste•12mo ago

In fact, I could not reproduce... Can you provide a bot example that has this issue? And exactly how you are testing out? I tried duplicating the lead gen template, I plugged my WA number, enabled it and it worked

jeferson.silva.•12mo ago

I can send you my flow, is this in Brazilian Portuguese a problem? @Baptiste

jeferson.silva.•12mo ago

typebot-export-rotea...

jeferson.silva.•12mo ago

I don't know if there's something specific, but I'm inside a block that I can't exit, I try to type, exit, close, stop and it still doesn't reset the person. Would there be any way to end the session with a number?

Baptiste•12mo ago

Ok I'm pushing a potential fix now

imoclub•12mo ago

i already reset the whatsapp integration and new registered webhook from typebot but the error logs still show up, i tested on this simple bot example

imoclub•12mo ago

typebot-export-testi...

imoclub•12mo ago

typebot-viewer-error...

LaRocca•12mo ago

My whatsapp integrations stopped as well. How do you check those logs? Is this inside of the container?

jeferson.silva.•12mo ago

hi, hi, any news?

Claudio Balbino•12mo ago

This has become a big problem... I noticed that if the user does not finish the flow, even after the time set to end the session has expired, the user number no longer calls the bot @Baptiste will the fix for this problem be implemented in the next version?

jeferson.silva.•12mo ago

I actually have 2 numbers where this happened and I can't talk anymore. @Baptiste @Baptiste hi, hi, any news??

jpgbernardes•12mo ago

I downgraded to version 2.24.0 and it worked! I am waiting the solution! Tks @Baptiste for this amazing app!

Rodney•12mo ago

Hi, I reported as an issue at github, see the log there... https://github.com/baptisteArno/typebot.io/issues/1517

GitHub

Shared whatsapp webhook is not working · Issue #1517 · baptisteArno...

When I share a bot to listen whatsapp messages looks like its not working. Seems like webhook is "in trouble" to deal with requests received from Meta, based in log bellow Follow bellow t...

Rodney•12mo ago

@Baptiste If you need anything else just ask.

Baptiste•12mo ago

Releasing v2.25.2 now (should be available in max 30 min)

imoclub•12mo ago

Wow good news thanks baptiste

Baptiste•12mo ago

Let me know if that fixes the issue

LaRocca•12mo ago

unfortunatelly it does not worked for me... I tried even the Next release and the error persist 😦 When I sent a message on whatsapp, the log of the viewer just shows me this: Is currently replying, skipping...

Baptiste•12mo ago

Ok so it sounds like your session is stuck on a "reply" state. Let me push something that will unlock your situation

Rodney•12mo ago

I did a really simple test and it seems its working...

Baptiste•12mo ago

Great keep us posted

Rodney•12mo ago

@Baptiste Thank you man!

Baptiste•12mo ago

Ok I'm deploying a new next version (wait for the pipeline to be over: https://github.com/baptisteArno/typebot.io/actions/runs/9174747071)

LaRocca•12mo ago

Thank you, I will check after the pipeline runs.

imoclub•12mo ago

Confirm new error appears, but my WA bot works on the number that never get the response before

prisma:error 
Invalid `prisma.chatSession.createMany()` invocation:


Unique constraint failed on the fields: (`id`)
Something went wrong PrismaClientKnownRequestError: 
Invalid `prisma.chatSession.createMany()` invocation:


Unique constraint failed on the fields: (`id`)
    at In.handleRequestError (/app/node_modules/.pnpm/@[email protected][email protected]/node_modules/@prisma/client/runtime/library.js:122:6854)
    ... 8 lines matching cause stack trace ...
    at async callRecursive (file:///app/node_modules/.pnpm/@[email protected]/node_modules/@trpc/server/dist/index.mjs:456:32) {
  code: 'INTERNAL_SERVER_ERROR',
  name: 'TRPCError',
  [cause]: PrismaClientKnownRequestError: 
  Invalid `prisma.chatSession.createMany()` invocation:
  
  
  Unique constraint failed on the fields: (`id`)
      at In.handleRequestError (/app/node_modules/.pnpm/@[email protected][email protected]/node_modules/@prisma/client/runtime/library.js:122:6854)
      at In.handleAndLogRequestError (/app/node_modules/.pnpm/@[email protected][email protected]/node_modules/@prisma/client/runtime/library.js:122:6188)
      at In.request (/app/node_modules/.pnpm/@[email protected][email protected]/node_modules/@prisma/client/runtime/library.js:122:5896)

prisma:error 
Invalid `prisma.chatSession.createMany()` invocation:


Unique constraint failed on the fields: (`id`)
Something went wrong PrismaClientKnownRequestError: 
Invalid `prisma.chatSession.createMany()` invocation:


Unique constraint failed on the fields: (`id`)
    at In.handleRequestError (/app/node_modules/.pnpm/@[email protected][email protected]/node_modules/@prisma/client/runtime/library.js:122:6854)
    ... 8 lines matching cause stack trace ...
    at async callRecursive (file:///app/node_modules/.pnpm/@[email protected]/node_modules/@trpc/server/dist/index.mjs:456:32) {
  code: 'INTERNAL_SERVER_ERROR',
  name: 'TRPCError',
  [cause]: PrismaClientKnownRequestError: 
  Invalid `prisma.chatSession.createMany()` invocation:
  
  
  Unique constraint failed on the fields: (`id`)
      at In.handleRequestError (/app/node_modules/.pnpm/@[email protected][email protected]/node_modules/@prisma/client/runtime/library.js:122:6854)
      at In.handleAndLogRequestError (/app/node_modules/.pnpm/@[email protected][email protected]/node_modules/@prisma/client/runtime/library.js:122:6188)
      at In.request (/app/node_modules/.pnpm/@[email protected][email protected]/node_modules/@prisma/client/runtime/library.js:122:5896)

Baptiste•12mo ago

Is this just a one time error or does it always appear?

LaRocca•12mo ago

it worked. Thank you very much Baptiste. You are the guy.

imoclub•12mo ago

Yeah just once i already test many conversation and no problem.. so should i pull this new next version?

Baptiste•12mo ago

Don't worry about that error then if you can't reproduce it

imoclub•12mo ago

Ok nice thanks baptiste youre awesome 🔥

LaRocca•12mo ago

Ok, I am facing a strange error here: I was using the realease Next. Everything was working fine. Then I made a simple change in the flow and when I clicked the publish button, it said that there is nothing to publish. And the button still in Publish state. But the changes appeared on the whatsapp. After that, the flow stopped to send images to whatsapp. Then I try to go back to the Latest release. The whatsapp is still working, but the flow stop in the images.

Claudio Balbino•12mo ago

this solved it... thank you very much

LaRocca•12mo ago

Forget about this guys, I just deleted my files by mistake LOL

jeferson.silva.•12mo ago

Hello beauty? So, I updated the typebot, but I see that with my contacts who already had conversations, it doesn't respond. It happens like this, I sent a message to the bot on WhatsApp, I waited 3 hours with the flow without finishing. When I went to call the bot again it didn't respond anymore. Do you know what it could be? @Baptiste

Baptiste•12mo ago

Can you provide the server logs? There should be a clear error there. If you are self-hosting it with docker. Type this command in your terminal: