Network issue with runpod
Hey folks my pod id (sb3ogh2mqvkuy6) has become unavailable.
The error message I'm getting:
"This server has recently suffered a network outage and may have spotty network connectivity. We aim to restore connectivity soon, but you may have connection issues until it is resolved. You will not be charged during any network downtime."
Is there any guidance on how long it would take to restore this pod?
23 Replies
There is no guidance, or estimation for how long it might takes to resolve that issue. please be patient
maybe you can expect around few hours to days ( if really bad )
My pod lf5zot1ukb8gy8 is also down, almost 24h now.
Well sometimes it happens, you can expect it to recover sometime soon. If you need further help with that try contacting web support
It only ever happens with runpod, I've never experienced a hosting provider be so lax about network outages. Showing all green lights on their offical status page while service is out is outright dishonest.
Is this community cloud or secure cloud? I could be wrong but I believe the status page only represents issues in secure cloud, and not community cloud.
This is secure cloud
Yeah then thats pretty bad and I can understand the frustration. RunPod has been pretty bad with their communication regarding incidents/outages etc. I don't why they even bothered to create the status page and #🚨｜incidents channel because they don't use it at all. RunPod is the worst cloud provider in the world in terms of communication.
There was an outage in EUR-NO-1 region yesterday and there was zero communication about it.
They just sweep these incidents under the rug as if it has zero impact on peoples production workloads.
@Papa Madiator please can this be escalated to the team? Customers need communication.
It’s mostly cause main team moved to other platform and this place is mostly for community support
Then why is there incidents channel and status page thats not used?
If RunPod doesn't care about customers anymore, why should we use RunPod?
I do not have permission to write there
So then thats clearly a problem. Customer support is the most important thing when it comes to considering a service to use.
Professional tech support is provided via website ticketing system
AWS has a status page that actually works and incidents are communicated. Customers shouldn't need to use a ticketing system where support agants take days to respond when there are network outages.
It’s mostly cause team is still small and all people that can verify issues are us based
Yeah i agree, i think we need better status reports
Yeah, ama is interesting and all, but is the lowest priority in the world, nobody cares about that as much as having things that work and proper communication.
Too much effort is put into ama, stupid competitions etc and not enough effort into communication around actual issues.
woah slow down chill bro
ill try putting this into feedbacks
I am frustrated like many other people because communication is non-existent and MUST BE FIXED.
Most of the teams are devs. And you know how communications with devs looks like 😂
I am a dev, and I communicate so thats not a valid excuse.
well get a good tech guy 🙂
It’s wasn’t excuse rather than the joke
The new support system is now in works and issues like outages should be reported on website where things like auto111 is broken cause I downloaded model from civati should be asked here
Just stumbled across this thread and thought I should give some more context, #🚨｜incidents is currently manual and so is our status page, we don't have the infrastructure in place just yet to have it be all automated, however this is something that we are actively working on, unfortunately these things will take time and are non trivial.