Two tunnels - one customer - one tunnel doesn't let me rdp - other one does.

I have setup Cloudflare for a customer and it works beautiful. she has a windows 10 workstation in azure for $19 and she uses Cloudflare for a non public ip. her systems at her office have zero trust and connect to the domain and allow her to access the applications in azure. outstanding.
I now need to do the same thing for a small system that is at her office (not in azure). I setup a new tunnel and installed the agent on a 192x.x.x ip. I can see the tunnel is healthy but am not able to rdp to 192x.x.x ip. What am I missing? It appears when I do a tnc 192x.x.x while connected to zero trust, my system tries to stay inside the network and not use cloudflare. Any ideas would help. Thank you in advance.
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