I can't Upgrade to Bussiness or Enterprise!
I have 2 due invoice, one of them have “Pay Online using Stripe” and It’s already paid right now my question is One of my invoice don’t have a Pay onlone and I want to pay it to add more website.
Details :
Support ticket : #3229546
Billing # : CFUSA9321318
I hope one of the team will support me and I can’t upgrade into Business because of this Dues thank you for your support.
11 Replies
I really need your help, I'm lossing costumers right now 😦
?support
To contact Cloudflare Support about an issue, please visit the Support Portal and fill in the form on the portal. After submission, you will receive confirmation over email.
Some issues, such as Account or Billing related issues, cannot be solved by the community.
Any plan level (including Free plans) can open tickets for Account, Billing or Registrar ticket categories. Make sure to select the correct category to ensure it goes to the right place.
For more information on the methods by which you can contact Support for your plan level, see Contacting Cloudflare Support - Cloudflare Docs
You'll need to contact support
Yes I did but they don't responed this is my ticket 😦 #3229546
I already call the sales support but it says they are busy
that's why I came here
I realy need help right now 😦
almost 20k online everyday and now 0 online of my website 😦
they can't access it 😦
sorry for the multiple reply 😦
I deleted your message from the other post since you reposted here. You'll need to wait for billing to reply to you. No billing support is in this discord, this discord is aimed at Cloudflare Developers.
As per rules
This Discord is not a replacement for our support team. For support issues, such as problems with your Cloudflare account, please visit the Support Portal at https://dash.cloudflare.com/?to=/:account/supportIf you want to get a reply quickly, make sure you don't keep bumping the support ticket with additional replies
I created this ticket 4 days ago #3229546, sir do you know any altirnative of cloudflare? I want to change it for temporary and back again if the billing is fixed 😦
CFUSA-XXXX is the old invoices, IN-XXXX is the new. Only new have that pay online inside of it, for the old ones you should be able to just pay through the dashboard. If you are unable, would just have to wait for ticket.
can you help me with this small error sir?
That invoice stop me to upgrade 😦
Refer to https://cfl.re/3VUQyyL for assistance. The zone cannot be upgraded at this time. (Code: 1258) 😦
@Chaika sir can you help me with this 😦 just this time sir 😦
I am not a cloudflare employee, and no one in this discord works in billing. This discord is aimed at the developer community.
Okay thank you for your reply sir.