Still can't pay invoices because the "pay now" button is no there anymore
I have created a ticket number, and its been open for weeks, also I can't increase its priority for some reason, it throws an error when I try to do so. I'm concerned about potential service disruption since I am unable to pay. What do I do?
13 Replies
If it's an invoice issued with the new system (In-*) if you open it there should be a Pay Online button on the pdf itself
Otherwise, what's the ticket number? Did you get an autoresponse? You're not constantly bumping it/putting additional replies on it, right?
Oh, I see the button within the PDF file now. With the previous system I was able to specify the exact amount I wanted to charge for each credit card. Is there a way to use this feature again?
Or is the only solution now to pay the whole invoice at once from the same card?
Probably not an option since it's nothing Stripe/the new system offers out of the box, they would need to build it special. You could always ask them in a ticket though
one of my invoice have a "pay online" but the second one don't have IDK why I hope one of the Cloudflare team will help us 😦
I guess cloudflare support could issue several invoices for the bill as well, using stripe dashboard. Is it possible?
I don't think stripe support could do anything about that
In theory? absolutely, I don't see why not.
Will they? I doubt it
I kind of doubt billing support even has direct access to issue invoices via stripe, and eitherway that sounds like a ton of manual work for them. If you were Enterprise they might
There's no harm in asking though, it is lost functionality. Worst case is they know one customer wants it, and maybe they can work something out more automated like an option in the dash to split directly
Hmm... since CF support is not answering to begin with, I'm not sure what to do. Already 3 weeks without having paid, should I expect service disruption while "Billing Errors" is still on top of cloudflarestatus.com ?
Normally at some point (I think over a month) of unpaid bills your account gets restricted and no more new websites/pages custom domains/r2 custom domains/etc, and more specific products would probably have more specific actions
so you do have the ability to pay, you just want to pay partial like before, and your ticket has been open for 3 weeks (Without you bumping it for replies) without any replies from cf? Ticket num?
No, yeah I bumped it once or twice, does that change anything?
I did have an initial response but was not satisfactory
if you reply needlessly iirc it gets sent to end of queue
how long has it been without a response? If it's over a week could try seeing if we can bump it, although I'm sure billing is swamped with all the issues of the last month
Hello!
Reopening this thread as it seems related to our current issue.
We're currently unable to add a domain to our Cloudflare account. The error message says we have a pending invoice dated August 2, 2024. However, we only encountered this issue now—and only saw the invoice just recently—despite being able to successfully add a new domain back in January 2025.
If there had been a problem with the invoice back then, shouldn't we have been prevented from adding a new domain in January?
When we checked the Invoices tab, we saw the invoice from August 2024 (Invoice No.
IN-627XXXX)—I assume this is from the newer billing system. The "Pay Now" button is visible and we can download the invoice, but we’re facing the following issues:
1. The PDF includes a Stripe link, but clicking it redirects us to an expired page.
2. Clicking "Pay Now" takes us to the Stripe payment portal, but after entering our payment details, we get this error:
"This payment intent cannot be confirmed on this Hosted Invoice Page because it is not for this invoice."
We also opened a support ticket on April 2, 2025—Case #01454028—but we haven’t received any response yet.
We’re starting to get a bit concerned, as this unresolved invoice could potentially result in our account being locked.
Would really appreciate any help or insights. Thank you!This thread is nearly a year old, make your own if you need help. The only thing you can do is wait on billing
We’re starting to get a bit concerned, as this unresolved invoice could potentially result in our account being locked.Your account already is restricted - you can't add new domains. Haven't heard of it going further then that.
alo