Error handler
How can I stop the session and send a message when the customer is unable to follow the options menu? For example, if he makes 3 mistakes, I should end with a specific message. I would like to do this without copying and pasting several blocks unnecessarily
10 Replies
Like a redirect with back redirect, I think
Send to a specfic block, and continue the flow
Because when I redirect, it ends at the redirected block..
Have you tried the Jump block?
Yes! But like I said, the jump goes to another block and doesn't come back
I'd like to do something like call a function, you know? A block that executes multiple blocks and continues where it was
It's the real world example. The last jump should be a block that says "ok, it's done! don't back". Some customers are elderly and have difficulties with automation, I want to transfer them to human attendants when they don't know how to communicate with the robot properly.
But I can't replicate Group #76 in every place where the customer didn't type the correct answer, it would become a mess!
Then you can use the Typebot link block for that! https://docs.typebot.io/editor/blocks/logic/typebot-link
Typebot Docs
Link to typebot - Typebot Docs
It can be used like the Jump block but will continue the flow afterwards
This was exactly what I was looking for, I thank you and apologize for the oversight, I didn't think this block would continue the flow, I should have read the doc more calmly. Thank you again!