Valorant refund policy

Could someone please explain how the refund policy for gun skins work cause I’ve heard some things about a first time refund and some other contradicting information so could someone help plz ty
25 Replies
Geniux
Geniux7mo ago
You can only refund items (that you bought within the past 14 days) that are not upgraded and not used in any gamemode (including the range). However every account has this "one time exception". You can refund any skin, that you bought within the past 90 days - that IS upgraded and which you have used.
Bobrick
BobrickOP7mo ago
Thank you, how do I get access to this “one time refund?” I looked on the page abt it in the riot games but couldn’t find anything
Geniux
Geniux7mo ago
I used mine via a simple refunding ticket. People on here said that its possible via the basic refund page, where you just need to click a variant for that skin and it will refund the whole skin, but im not too sure abt this
tccsquared
tccsquared7mo ago
I can't find it ever
Bobrick
BobrickOP7mo ago
Sorry to keep pestering you but do I just submit a normal support ticket or is there a different ticket or smth I need to submit
Geniux
Geniux7mo ago
its just a normal support ticket but the reason is "refund ingame" stuff or similar
VANGUARD
VANGUARD7mo ago
The community help forum is managed by the community and does not offer any official Riot support. You can create a support ticket at https://support-valorant.riotgames.com/hc/requests/new for official support.
Geniux
Geniux7mo ago
No description
Bobrick
BobrickOP7mo ago
tysm
Geniux
Geniux7mo ago
:2_peepoSalute:
kris😪
kris😪7mo ago
please can it be over 90 days past 🙏🙏🙏
Lipton
Lipton7mo ago
does the one time exception apply to bundles too?
VANGUARD
VANGUARD7mo ago
Only unused in-game content and unused VP purchased within the last 14 days are eligible for a refund. In-game content counts as used once it's taken into a game: that means you've reached the loading screen of a match in any mode (including custom games or practice) with that content equipped. More information: https://support-valorant.riotgames.com/hc/en-us/articles/360045674593-How-to-Request-a-Refund-VALORANT-Player-Support Only unused in-game content and unused VP purchased within the last 14 days are eligible for a refund. In-game content counts as used once it's taken into a game: that means you've reached the loading screen of a match in any mode (including custom games or practice) with that content equipped. More information: https://support-valorant.riotgames.com/hc/en-us/articles/360045674593-How-to-Request-a-Refund-VALORANT-Player-Support
Bobrick
BobrickOP7mo ago
I sent a refund ticket for it but it doesnt seem to have worked
No description
hil
hil7mo ago
think they removed it i was able to refund a couple days ago now i cant
Geniux
Geniux7mo ago
as far as i know, no no, bundles are not refundable
Bobrick
BobrickOP7mo ago
@GenZ (walking ult orb) do yk? Could u send me a ss of the support ticket u sent so I can see what I need to say?
Geniux
Geniux7mo ago
if i find it sure
Geniux
Geniux7mo ago
"good morning! The time has come to take advantage of the “one-time exception” opportunity for my account! If possible, I would like to get a refund for the new "Gaia's Fury" melee - so I can buy the PtC Vandal in today's shop! I wish you a wonderful day!" __ Just for your interest, the support seemed to have changed how exactly this whole refund thing works. I didnt recieve any message like the one im replying to. I just got a message from the blitzcrank bot that said "Would you like a refund? No problem. You can refund any refundable content purchased in the last 14 days here. Remember: Check out VALORANT's refund policy here to see what's eligible for refunds. If something went wrong or you have a question, just reply in this thread. I'll then put a special agent on the case." Just needed to write another message, and an employee refunded the skin
No description
Bobrick
BobrickOP7mo ago
Ok, ill try doing that. ill also see if it got removed
jidat
jidat7mo ago
We select the refund option when making the ticket right? Or general questions?
Geniux
Geniux7mo ago
pretty sure i used refund option back then
kris😪
kris😪7mo ago
the one time exception doesn’t work anymore i tried to do it and they just said they stopped doing it
Geniux
Geniux7mo ago
i guess i was lucky then :pepeyay:
Bobrick
BobrickOP7mo ago
Ughhh bruh welp thx everyone for the help
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