V
VALORANT8mo ago
Joy

Server issue and false ban?

I was literally just chilling in lobby with my wife and suddenly i got hit with this message? I tried reconnecting multiple times and it kicks me out. I tried reinstalling valorant , reinstalling vanguard and still the issue is the same. Now it says i got permanently suspended for third party software which i am 100 percent sure im not using any. Is this a false ban? Im wondering if anyone else is having this issue. Im genuinely confused. I also played valorant earlier today and almost all my game was unplayable with 20 percent packet loss. So im curious to what is actually happening?
No description
154 Replies
jidat
jidat8mo ago
Where does it say u have been perma banned?
Joy
JoyOP8mo ago
okay give me a second
Joy
JoyOP8mo ago
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Joy
JoyOP8mo ago
here
jidat
jidat8mo ago
;support
VANGUARD
VANGUARD8mo ago
The community help forum is managed by the community and does not offer any official Riot support. You can create a support ticket at https://support-valorant.riotgames.com/hc/requests/new for official support.
jidat
jidat8mo ago
Make a ticket with support
Joy
JoyOP8mo ago
Does this often happen? the valorant connection error? okay ill make a ticket
jidat
jidat8mo ago
Also to fix that VAL 5 error, Disable ipv6 and set ur dns to 8.8.8.8 8.8.4.4 Uninstall riva tuner statistics if u have it Reinstall vanguard, valorant and riot client.
Joy
JoyOP8mo ago
sadly i cant even log into the game now i'll try to do what u told me tho How long does it take for this issue to resolve usually?
lyra
lyra8mo ago
riot usually respond within 5 days
Joy
JoyOP8mo ago
Thanks for the information!! , hope my problem could be solved as soon as possible. My first time experiencing this issue. hello guys any help with my issue?
jidat
jidat8mo ago
We can't help with bans on accounts Only riot support can help u in these matters
Joy
JoyOP8mo ago
how come multiple people has this issue lately? i legit have aimlabs and valorant only on my pc
jidat
jidat8mo ago
Just vanguard trippin
Joy
JoyOP8mo ago
Man this is so unfair dude. I didnt play any games..i logged in.. chilling at the lobby screen doing nothing but scrolling tiktok..afked got back conection error then banned ahahaha i love riot ❤️
Dan
Dan8mo ago
same exact thing happened to me no response even though support told me that there is no suspention on my account
Joy
JoyOP8mo ago
The saddest part is, their support ticket system sucks. They choose who they reply. Its all up to their mood. Like atleast show some care for the players man. We spent alot of money on this game. They ban for third party? What could i possibly have ? Logitech ghub? Aimlabs? Spotify? Like bro we're not stupid enough to risk everything we spent in this game to cheat or watsoever. Atleast be mindful of that. Take pity on the people who got falsely ban. Its really frustrating knowing we'll never know what caused the issue in the first place. Disappointing man riot. Been supporting u guys since league.
Ajay
Ajay8mo ago
Same just happen to me last night playing some late night swift plays then got the same error as you Sent a ticket aswell hopefully can get an answer asap
!                   🂡⚜𝔎𝔶𝔫𝔷𝔬⚜🂡
hapend to me today, i informed a bit on reddit and it happens so often and i really can be because of the logitechGhub.
Joy
JoyOP8mo ago
Sad bruh
!                   🂡⚜𝔎𝔶𝔫𝔷𝔬⚜🂡
actually annoying and the amount that this happens is actually crazy and they dont do anything about it
Dan
Dan8mo ago
i informed on reddit too but my messages always get deleted been two days for my ticket and still not got a single reply...
Dan
Dan8mo ago
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Dan
Dan8mo ago
this is the reply i got
Dan
Dan8mo ago
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Dan
Dan8mo ago
this is what i sent back to them... at the end of the day i have learnt my lesson the hard way... dont spend money on a free game
Joy
JoyOP8mo ago
This is disappointing
Joy
JoyOP8mo ago
Ive contacted medal already yet to receive a reply from overwolf. Is logitech ghub considered third party software as well? Didnt know running medal and overwolf overlay at the same time might trigger vanguard. I really hope my account get unbanned soon. Im curious to what triggered this ban. Plus my pc is still new man.
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.acwr
.acwr8mo ago
its true, my valo got banned the other day for no reason. Permanent suspension type stuff, it got resolved in a few days though, so it should be fine
Joy
JoyOP8mo ago
@AspecT how long did u have to wait
Argouvs
Argouvs8mo ago
bro same stuff happened to me i tried logging on different accounts it doesn't work it says val 152 and 3 of my other friends also had that happen to them one of them got their account back the other 2 still had their account banned but they can access the valorant i can't even access the game anymore a couple days ago it was the tpm 2.0 and secure boot, i fixed that and 2 days later i get my hwid ban
.acwr
.acwr7mo ago
not too long I believe, only about 3 days
Joy
JoyOP7mo ago
Contacted overwolf as well.
Dan
Dan7mo ago
bro but the whole world uses overwolf and medal they dont get banned and than there are people who stream valorant on tiktok everyday on the same account and they dont get banned even though they blatantly cheat
Joy
JoyOP7mo ago
IDK MAN i mean if vanguard dont detect the tiktokers cheating LIVE i mean they aren't cheaters i guess. Their vanguard as they deemed were supposed to be 100 percent accurate. Im giving it a few more days until i move on from this company. Since 2010 playing league supporting riot.
Dan
Dan7mo ago
bro the guys are using esp and aimbots and showing us.../ ill send a link here if i come across one todahy yh man its acc annyoing i used to play league from 2015 till 2020 its just so sad with these bans and than they tell me that the bann was not a false one
Joy
JoyOP7mo ago
Life at its best
shinobi
shinobi7mo ago
Bro. I also got hwid and id banned. I got banned about 2-3 days ago. I've already sent a notification. But he told me that there is script/chesting or a 3rd party ban. I think this is a random ban. If I really cheat Why would I add a game for about 500 usd? From what I've seen, the people who got banned from hwid and submitted a complaint didn't seem to get their ban released at all.
Saucywan
Saucywan7mo ago
I think you guys are getting a little bit confused. This third party ban does not mean you are cheating. Those clips are months old. I can guarantee you those people are banned. They spend a lot of time to make sure people don't notice them when they are banned in the middle of a game
shinobi
shinobi7mo ago
Then I should continue Keep notifying support?
Saucywan
Saucywan7mo ago
Notifying support about what? If you're appealing multiple times; you'll just be blacklisted If you were banned and were not unbanned. I can personally guarantee you. You were banned correctly; this does not mean you were cheating!
Joy
JoyOP7mo ago
I bought this pc from my friend. Does that mean i have to buy a brand new one? This pc is still brand new( he said it is)
shinobi
shinobi7mo ago
Now what is that, I have to wait 4 months, is that correct? Then come play with a new ID?
Joy
JoyOP7mo ago
4 months ??? then what...we play buy skins again then get banned again? We'll never know what caused this. So i assume i have to buy a new pc? is that the case?
Saucywan
Saucywan7mo ago
After four months. Your ban will be released Correct. Make a new account after that time
Joy
JoyOP7mo ago
So the money i spent on my main acc all gone?
Saucywan
Saucywan7mo ago
And that's why this time you won't use any third party services Yes There's no need to do that To be safe you could just reinstall Windows
Joy
JoyOP7mo ago
I just did man i reinstalled eeverything
Saucywan
Saucywan7mo ago
It could have also been that your account was just hacked.
shinobi
shinobi7mo ago
My computer is new too. I bought it about 5 months ago to play valorant. Now I'm encountering something like this. Many of them I feel very sick of.
Joy
JoyOP7mo ago
I reset pc, reinstalled valorant,vanguard and tup tup got banned plus the only software running on my background is ghub, overwolf overlay, medal valorant tracker basically it so i cant use any of them ?
Saucywan
Saucywan7mo ago
And indeed those are third party services
Joy
JoyOP7mo ago
But they said its safe to use ive contactedthe, them
Saucywan
Saucywan7mo ago
Safe to use at your own risk
Joy
JoyOP7mo ago
Through support
Saucywan
Saucywan7mo ago
;bannable
VANGUARD
VANGUARD7mo ago
Riot does not offer an official list of which software, hardware, or other modifications may lead to ban. Riot is constantly working on trying to keep the game fair for all players. They stress that any modification that causes an unfair advantage for players, will lead to a restriction. Learn more below: https://support-valorant.riotgames.com/hc/en-us/articles/10729504652691-Addressing-cheating-in-VALORANT
Saucywan
Saucywan7mo ago
^^
Joy
JoyOP7mo ago
So how am i suppose to clip my games my mouse keybinds etc unfair no?
Saucywan
Saucywan7mo ago
Ghub. aka Logitech's software is most likely safe to use
Joy
JoyOP7mo ago
medal and overwolf?
Saucywan
Saucywan7mo ago
Not As it interacts with the game overlays, etc
Joy
JoyOP7mo ago
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Saucywan
Saucywan7mo ago
You could have also got banned for other game cheats
Joy
JoyOP7mo ago
nono i dontplayothergames im in a team currently
shinobi
shinobi7mo ago
Bro, the program on my machine has a tracker, razer synapse. I think we might have something to do with the tracker.
Joy
JoyOP7mo ago
dont have any games besides aimlabs and valorant plus i dont cheat on any games rank grinder at best
Joy
JoyOP7mo ago
No description
Joy
JoyOP7mo ago
Here's my tracker.
Saucywan
Saucywan7mo ago
nt
Joy
JoyOP7mo ago
😭
Saucywan
Saucywan7mo ago
You tried so hard to post it LOL
Joy
JoyOP7mo ago
xD it wont let me my name japanese i did got hacked a few months ago and stucked with this nam
Saucywan
Saucywan7mo ago
@Joy Do you know if your hwid banned? Have you tried on another account
Joy
JoyOP7mo ago
Yes i tried on new acc
Saucywan
Saucywan7mo ago
What was the error code or did it allow you to play
Joy
JoyOP7mo ago
its buggy first it said val 5 error
shinobi
shinobi7mo ago
Bro. what status does your ID have now? Banned or locked?
Joy
JoyOP7mo ago
val 152 on my main acc val 5 on my newacc but the weird part is when i see the 152 it glitches and say val 5 after a few mins ?
Clara 🌀
Clara 🌀7mo ago
Got banned for no reason too, hope this is a false ban, they said i need to wait 3 days
Joy
JoyOP7mo ago
Oh did i mentioned igot hacked thats why i have this stupid japanese whatever name on ign as* could'nt change it until2 days before THE DAY I GOT BANNED WEE
Saucywan
Saucywan7mo ago
That's an important detail
Joy
JoyOP7mo ago
i didn;t mention that in my ticket should i mention that ?
Saucywan
Saucywan7mo ago
Yes
Joy
JoyOP7mo ago
okay ALRIGHTY all i need to do now is wait (stress eating as well)
SimiDa
SimiDa7mo ago
same 3 -4 days right?
Joy
JoyOP7mo ago
yep
shinobi
shinobi7mo ago
I would like to ask something, now my id status changed from benned to locked.
shinobi
shinobi7mo ago
No description
shinobi
shinobi7mo ago
What should I do next? I just saw it today.
Saucywan
Saucywan7mo ago
Didn't you say your account was hacked
shinobi
shinobi7mo ago
Eh!
Clara 🌀
Clara 🌀7mo ago
Yeah got that msg
Thank you for reaching us.

Don't worry, we will complete the review regarding the restriction on your account within 3 days at most. Your request is currently in the review queue and our team will complete the review soon.

When the investigations regarding the restriction removal request are concluded, we will inform you through this ticket, my dear friend.

Until then, take good care of yourself.
Thank you for reaching us.

Don't worry, we will complete the review regarding the restriction on your account within 3 days at most. Your request is currently in the review queue and our team will complete the review soon.

When the investigations regarding the restriction removal request are concluded, we will inform you through this ticket, my dear friend.

Until then, take good care of yourself.
Saucywan
Saucywan7mo ago
Is that a no? Yeah that's the automatic response
SimiDa
SimiDa7mo ago
i got this Hello there! Our team will thoroughly investigate the suspension on your account in the upcoming 3-4 days. If the decision is to modify the account’s suspension, we’ll get back to you in this ticket. If we consider that your account doesn’t meet the necessary conditions to have the suspension modified or lifted, it will remain on the account and we will not reach back to you.
shinobi
shinobi7mo ago
If I send the matter now, do you think Riot will accept it?
Saucywan
Saucywan7mo ago
You haven't sent an appeal yet? An account being locked normally means that someone tried to log into your account that was not authorized by you aka someone tried to hack into your account If the account was swapped from a ban to a lock it normally means someone on the support team reviewed it and there is evidence that it was not you playing / cheating
shinobi
shinobi7mo ago
I sent it when my account was benned and I got van152 Eh! Now I'm starting to get confused.
Joy
JoyOP7mo ago
WHAT Meanwhile they haven't responded to my ticket kiki Dont worry we all are
shinobi
shinobi7mo ago
When I log in to play ID, it shows error van152. Later my ID was banned.
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shinobi
shinobi7mo ago
Now my ID is locked. I don't know if I should submit a report now. Afraid of being blacklisted
Joy
JoyOP7mo ago
hm same issue as me
shinobi
shinobi7mo ago
yes If anyone knows about this please tell me. This is the first time this has happened. I'm confused.
Joy
JoyOP7mo ago
RT
Saucywan
Saucywan7mo ago
How many tickets have you made
shinobi
shinobi7mo ago
I sent 4 cards but the contents were combined until 1 card was left.
jidat
jidat7mo ago
Yeah u will not be getting a reply anytime soon
shinobi
shinobi7mo ago
So I have to take a break for now, right? Should I abstain for about 7 days or 1 month?
Dan
Dan7mo ago
hwid is 4months just tell them whats wrong in one ticket and refrain from keep updating it and they will get back to u give it about 48hrs for a reply but tops 1 week if they dont get back for a week email them again
shinobi
shinobi7mo ago
He answered me a long time ago. But I'm confused about the ID. Now it's locked
shinobi
shinobi7mo ago
No description
Dan
Dan7mo ago
well u are not gonna get your account back bro they said the same thing to me your account is gone u can start playing on a new account after the 120 days
Akeylan Da King
Akeylan Da King7mo ago
WTF is General Suspension ? 👌 🫠
fameless
fameless7mo ago
People have a problem with riot tickets? Over the 4 tickets I’ve made i send the ticket at night and there’s a response in the morning and another in the afternoon But one of them was a few days
Let me beat my son
Is it resolved? New fear unlocked Spending alot of money on a video game and then getting ur account banned without getting refunded
Joy
JoyOP7mo ago
Lets us spend a few grand in skins. Ban us. We play again hence repeat. New way of getting income from customers. Kinda funny ngl Knowing we gonna buy skins again when we play.
shinobi
shinobi7mo ago
Has the account been deleted?
Dan
Dan7mo ago
probably not but u wont get it back
shinobi
shinobi7mo ago
Can't we do anything about this? :val_Sadge:
Let me beat my son
Plus their skins are so overpriced One purple skin 20$ Bundles from 70$ And no one will buy a skin lower than purple
Joy
JoyOP7mo ago
In my country it costs a bomb man ahahah thats why im genuinely concerned about my account
Clara 🌀
Clara 🌀7mo ago
for me it just say that
Clara 🌀
Clara 🌀7mo ago
No description
Dan
Dan7mo ago
how are so many of us getting this i think for me my thing raised a ban for using nvidia app (its in beta)
Joy
JoyOP7mo ago
Im lazy to send any more tickets. The reply i got was the same. I bet they didnt even bother to look into my account. i'll just let them have my account as well as my money. Moving on to another game now. Uneccessary headache.
Dan
Dan7mo ago
I told them all third party stuff I use and they told me to make a new ticket So I might have some luck
shinobi
shinobi7mo ago
I wish you good luck, bro. 🍀
Clara 🌀
Clara 🌀7mo ago
Yeah i got banned the day after i installed the nvidia app But i don't think this is related And im not sure about the reason right now, it just say section 7 of the user conduct But the section 7 is like everything soo I need to wait and see what was the reason
xRespeqt
xRespeqt7mo ago
o7
Ajay
Ajay7mo ago
Got the same thing here too
Clara 🌀
Clara 🌀7mo ago
Nvm the suspension was lifted for me It was an error
Dan
Dan7mo ago
ah lucky you
诺宝
诺宝7mo ago
I also got a perma ban for no reasons I didn’t even play any game in April. Last time I tried to log in was on march 26th. No records of boosting in ranks or third party tracker tools…i sent tickets yesterday and I mean it really influence my mind cuz I’m super mad at riot. 500$ account is gone In fact on 26th i experienced error code 5& 7 several times but in the end I restarted my pc and logged in. Didn’t play any game on that day as well. Also I tested with my other account to prove that my desktop was not locked so it wasn’t about me really using a third party application I’m just super sad cuz I saw many comments saying that riot wouldn’t do shit about this cuz they “have confidence in the system” so ironic
shinobi
shinobi7mo ago
People who were banned from error code van5/152, has anyone gotten it fixed?
Joy
JoyOP7mo ago
nope
Dan
Dan7mo ago
turns out for me the new computer that i bought was HWID banned so when i logged into my account once i got it back i got hardware banned aswell. support said that in these situations it is really tricky to reverse the ban (i dont think it is tricky for them to ban and reverse the ban) so they said i will need to make a new account after the hwid ban has finished on this account
jidat
jidat7mo ago
Sed
LoneWolf
LoneWolf7mo ago
Next time just don't cheat, it's that simple. :Yoru_GigaChad:
jidat
jidat7mo ago
Real
Dan
Dan7mo ago
brudda i just got this pc 3 days ago... i got my account back after it was stolen 2 days ago... i logged into my account and got perma banned because the pc was HWID banned
Dan
Dan7mo ago
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No description
Dan
Dan7mo ago
what makes u think from my stats i cheated??? No answer... so just stop assuming riot is some perfect company that makes no errors... They literally just told me it's apparently too complicated to reverse a permanent ban and to just wait out the hwid ban on the pc ...???
xRespeqt
xRespeqt7mo ago
screenshot the response
jay
jay7mo ago
Same thing happened to me
Ziddeus
Ziddeus7mo ago
Just got a permanent suspensions 💀
dx.ijo
dx.ijo7mo ago
Bro like hello @everyone i got permabanned too for no reason actually But like april is legit a joke man
mamou
mamou7mo ago
My friend gift me account with 5 bundel (complet buy) played with it 2 days and i got perma ban for usin third app which it's impossible, when i submit ticket they asked me for payment information like what i cant ask my friend for all those info. I think it's done for me if any dev or someone can help me with this situation i would be really happy
dx.ijo
dx.ijo7mo ago
Bro sadly if we got permabanned you cant do anything
mamou
mamou7mo ago
Imagine spendin more than 200€ than u get ban for somthing u didn't do, i feel like i get stollen damit...
dx.ijo
dx.ijo7mo ago
Bro i mean valorant and april are best friends I mean april and valorant are a joke Today i started to play league of legends they will make riot vanguard too this would be funny xD I mean 5 bundles like champion 2021/22/23/ whatever for other bundles you would maybe payed for legendary bubdles like 75€ 75€ x 5 = 375€ are completely gone
Ziddeus
Ziddeus7mo ago
What if i get a permanent suspension? Is it possible for it to be remove if it was false?
dx.ijo
dx.ijo7mo ago
Sadly not possible
Dan
Dan7mo ago
just a question can me running NodeJS raise a trigger? it was just a local server i was running for my website but i doubt it
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