VAN RESTRICTION help

I cannot use my alt account because it says my account does not meet the following requirement in order to play. But I still can play valorant on other account, can someone help?
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VANGUARD
VANGUARD9mo ago
The community help forum is managed by the community and does not offer any official Riot support. You can create a support ticket at https://support-valorant.riotgames.com/hc/requests/new for official support.

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