Website Return Policy vs EU Return Regulations
Over a week ago I bought a pair of pants online which did not fit me well. I was planning to return them today, so I checked the online store's return policy in case I needed to print and fill in the return form. The online store's policy states:
Every return must be made within 3 days of receipt, returns requested after 3 days period will not be accepted.
The item was sent to me from Italy to another EU country I'm based in. To be honest, up until today I thought that I can return any online purchase within 14 days because of EU policies.
Am I eligible to return the product, despite the info on store's website? If yes, should I fill in some kind of form or add written statement and send it alongside the item I'm returning?
1 Reply
If you and the store are indeed in the EU then this isn't a legal return policy and you should be able to return under the Consumer Rights Directive 2011/83/EU. That might have been transposed into a local law so check that too. 14 day cooling of period from point of delivery is the key here.
That said, if this is from the company that I just found it looks like they could be running a slightly shading dropshipping operation with an Italian front but you may have actually made payment to a Korean company. In which case good luck. However, website T&Cs say they are subject to Italian law.