google emails result in domain could not be found

I'm having an issue where emails from gmail aren't resolving. It doesn't seem to be finding the domain but when I send emails from outlook it seems to be working just fine. I have a dmarc record and an spf record (v=spf1 include:_spf.mx.cloudflare.net ~all) that i added to fix this issue but that doesn't seem to have fixed it
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39 Replies
neuner
neuner9mo ago
do you have mx?
ninja
ninjaOP9mo ago
yeah, this is them
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ninja
ninjaOP9mo ago
@greg
neuner
neuner9mo ago
how long ago did you add the records/enable email routing?
ninja
ninjaOP9mo ago
Email routing today and the other records a day or two ago @greg
neuner
neuner9mo ago
as in less than a handful of hours?
ninja
ninjaOP9mo ago
The email routing? Yes, less than a handful of houes @greg
neuner
neuner9mo ago
that could be the issue – try again in like 2h if you do dig your.domain mx in a terminal do the cf routing records show up? BTW, for pinging me, i have do not disturb on so it doesn't do much 🙃
ninja
ninjaOP9mo ago
yeah, the routes pop up
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ninja
ninjaOP9mo ago
are these records no longer standard for cloud flare?
Chaika
Chaika9mo ago
No, enable email routing and let it add the ones
neuner
neuner9mo ago
i remember them having different names when you enable it automagically in the dashboard i.e lisa.mx.cloudflare.net
Chaika
Chaika9mo ago
Yea it depends, might be the same but iirc there's a few different ones in rotation and different priorities. plus it wouldn't work at all if you don't have email routing enabled on that zone
neuner
neuner9mo ago
true
Chaika
Chaika9mo ago
under Email -> Email Routing -> Settings, make sure routing status and email dns records are not disabled or misconfigured Magic link: https://dash.cloudflare.com/?to=/:account/:zone/email/routing/settings
ninja
ninjaOP9mo ago
I added email routing via that link. It should be working fine now( ideally) right?
ninja
ninjaOP9mo ago
Got an email notification about an hour ago saying address was not found
550 5.1.1 Address does not exist
550 5.1.1 Address does not exist
@Chaika could this be an issue with email routing?
Chaika
Chaika9mo ago
Sounds like it doesn't have any address to forward to. You set up a catch-all or a specific route for that address under email routing?
ninja
ninjaOP9mo ago
I have not. If I setup a catch all it would have to be some specific ip right? Not just the domain
Chaika
Chaika9mo ago
some specific ip? catch-all just forwards all mail to a specific destination
ninja
ninjaOP9mo ago
It wouldn't need an ip like 127.0.0.1 for instance? Could you show me an example? Haven't made one before.
Chaika
Chaika9mo ago
I'm talking about Email Routing catch-all it's just an option under routing rules
ninja
ninjaOP9mo ago
Oh okay. I didn't know that was an option
ninja
ninjaOP9mo ago
so it says this would send all to a single email destination? what if there is two emails for the domain what happens then?
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Chaika
Chaika9mo ago
What do you mean by two emails? Under Custom addresses of that same tab you can add routes for specific emails
ninja
ninjaOP9mo ago
so the domain already has two emails made with godaddy. If I'm reading this correctly then this is how things should work. If i wrote email 1 as the destination: If email 1 gets sent mail it would get caught by this catch all and then go to email 1 but if email 2 would get mail then the catch all would see it and then route it back to email 1
Chaika
Chaika9mo ago
Godaddy offered custom email hosting with your domain?
ninja
ninjaOP9mo ago
it's through outlook but yes is this routing unncessary then?
Chaika
Chaika9mo ago
You have to pick one or the other, CF Email Routing (going to gmail/some other address), or that custom email hosting (and change your MX records)
ninja
ninjaOP9mo ago
hmm okay. If i get rid of the mx records and disable routing on cloudflare then it should be okay then?
Chaika
Chaika9mo ago
Under Email -> Email Routing -> Settings is where you have to unlock and remove the records. If you have them locked you won't be able to manually remove them After that, you'll need to add back the MX records for Godaddy/outlook's email
cosmicllama
cosmicllama9mo ago
Hey guys, I was in a similar situation. I ended up changing MX record to mail.mydomain.com and incoming mails started working. But outgoing emails are still not delivered. My site is hosted on Godaddy servers.
ninja
ninjaOP9mo ago
I managed to fix mine. Do you have your email hosted through godaddy? If so then I can help you.
cosmicllama
cosmicllama9mo ago
yes, the emails are setup on Godaddy
ninja
ninjaOP9mo ago
If you go to your homepage on godaddy and then manage all on your email it should say your email isn't setup to receive emails yet. I don't know if it will say that because yours does receive email but also you don't need to turn on email routing for cloudflare
cosmicllama
cosmicllama9mo ago
I am guessing you're refering to this...
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ninja
ninjaOP9mo ago
Ah, i see. you're in a slightly different situation then. I don't really know what else could help you out besides turning on email routing and setting up a wildcard in case emails drop being sent to the new email
cosmicllama
cosmicllama9mo ago
finally fixed it, got some help from Godaddy support. Turns out spf records were faulty! Thanks for your help!
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