145 Replies
Show msinfo32 and tpm.msc
(translated by google lens)
thx (im french)
Yeah u can't update to 2.0
Contact support and they might lift the 2.0 restriction
;support
The community help forum is managed by the community and does not offer any official Riot support. You can create a support ticket at https://support-valorant.riotgames.com/hc/requests/new for official support.
What does it say for manufacturer name?
IFX
original image
:Eat:
@jidat
.
Let's go
Help @SnØW_ƵƵ
ok
It can't be helped no?
They're tpm module firmware can be updated
from 1.2 to 2.0
How do we know that?
:val_CatBigStare: :val_CatBigStare:
Cuz u never taught me that
:val_CatBigStare: :val_CatBigStare: :val_CatBigStare:
How do we check if the tpm chip has the latest firmware
but i try and i didnt succeed
https://ftp.hp.com/pub/softpaq/sp84001-84500/sp84173.exe
^ This should be the one that would work
The TPM module isnt AMD or Intel
Can you search up the computer they have and see if it's available for an upgrade
window cant find iexplore
iexplore 💀
who uses internet explorer
shi older then microsoft itself
this guy aprently
😭
lol
?
You know you're the one using it right
hes not using it
hes saying that he cant download what you told him to download
since the cmd cant find internet explorer
which is normal since hes using windows 11
Why would cmd need to do that
idk lol
You shouldn't even open CMD to do that you just click on the URL
@SnØW_ƵƵ Please just click on the URL
i do
he did
It will automatically download it to your computer
and he went thru the setup
hes streaming his screen to me
yess
the setup opened cmd
What was the error?
Oh you don't have edge installed
Dont worry that's just showing you the instructions
It should have been downloaded correctly
i have edge
edge is already pre installed on any computer
and you cant get rid of it no matter what
It was deleted then
with wondow
Windows eleven will automatically redirect to edge
I explore is edge
people have been trying to get rid of edge for years and very few people actually did it
Please navigate to the following directory
It's literally just a simple command
It's not difficult at all
okay
^
since you dont understand
here look
it says i dont have it right
Wow that's so cool
^
and i have edge
i have
Open it
yes
and
i retry and it hapenned same thing
Again with the install finished successfully
C:\SWSetup\SP84173
^
Please go here
yes
HPQFlash
yes
after
Run the HPQFlash
bios update
Yes
Is it the HP Z220?
This should have the tpm module update within it
Or whatevr
Yes
yes
guys guys
i have power failure
and in the bios...
doesnt the pc get absolutely destroyed if theres theres like an outage
of like
the electricty
and stuff
When's the last time you had a power outage
Or your pc turned off because it lost power
2 hours ago
Don't do the bios update
Get a ups
At this point I can no longer help because I can no longer proceed safely
ik
The safest option is just to do the TPM update now
how
HP Z220 Convertible Minitower Workstation Software and Driver Downl...
Download the latest drivers, firmware, and software for your HP Z220 Convertible Minitower Workstation. This is HP’s official website to download the correct drivers free of cost for Windows and Mac.
select Windows 10
And download the file under firmware
And again I have to say be sure you won't have the power outage
Even though your bios won't update, It still should be treated as safely as possible
ther is nothing
Well there is so make sure you select Windows 10
At the top please choose choose a different os
Then select Windows Ten
ok
then download?
Yes
k
download now ?
Please press: no
No thanks i will download one
@Saucywan i just searched that up and evrything. But where does it say if it can be upgraded to 2.0 or not?
I am prob missing something
now
Next
y?
Y
Also
errror
U don't get power cuts do u?
Show the error
tab close after 30sec
man you need to update the bios
but its at your own risk
Show the error
.
Thats the error?
Huh maybe its supposed to be like that
@Saucywan
no, he means he cant show the error since the tab automatically closed after a bit
Oh
Lol
So what was the error rly?
yes?
Did u even read it a little?
and i cant screen
no
He got an error when he tried to update the firmware
i see
Dk what the error was
Restart the system
He didn't screenshot it
^
lazy
💀
ok i restart
ok he did it
his screen froze
Wait for a minute or 2
Run it as an administrator
To do that just run the exe as an administrator
he did and it didnt change anything since the program forced you to run it as an admin anyways
You're saying the uac prompt popped up?
im back
i have no idea what the uac prompt is
me too
How do you know it was ran as an administrator?
hes sharing his screen to me
because i share my screen
You told me that multiple times
I'm asking how anyone knows it's being ran as an administrator
i dont know maybe the admin icon next to the programs icon
or the big popup asking if he wants to give that program admin perms
🤷
^^
That is the uac prompt
Thats what he asked u
That's what a uac prompt is
oh my bad
That took way too long
You require the bios update
k i do later
alright
cya
@SnØW_ƵƵ
there u go