Hacked account and banned for it

Hello! About 4 or 5 days ago I was hacked by a discord malware/spyware and all my accounts on the PC were hacked and stolen, such as steam, spotify, roblox accounts, etc... but I have a particular problem with my account. riot since it is not the first time this has happened. About a year ago they threatened to steal my account and that happened and they suspended me if I remember wrongly for 1 month of Valorant. I'm telling this because exactly the same thing happened but now permanently, this is happening to many acquaintances and they get banned for 1 month, but in my case it was permanent and my other accounts were also banned because apparently the people I hacked They used my account to use third-party programs, which from what I investigated, are hacks. I made many tickets and they ignore me saying that they already solved the problem without even an agent speaking to me personally
No description
Solution:
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184 Replies
Solution
Saucywan
Saucywanā€¢9mo ago
If your appeal is denied; No one here can help you
Saucywan
Saucywanā€¢9mo ago
Your ban is permanent because this happened to you before. If I read your message correctly
Raka惔
Raka惔ā€¢9mo ago
Yeah sorry bro , riot dont care if it was your fualt or not
mythea
mytheaā€¢9mo ago
reply to the ticket that helped u get ur acc back
jiovaniš’‰­
jiovaniš’‰­OPā€¢9mo ago
reply?? really?? šŸ˜”
mythea
mytheaā€¢9mo ago
yeah, can't u
jiovaniš’‰­
jiovaniš’‰­OPā€¢9mo ago
yes 1 year ago
Saucywan
Saucywanā€¢9mo ago
they can't because it's a ban appeal, not account recovery
jiovaniš’‰­
jiovaniš’‰­OPā€¢9mo ago
yes
Saucywan
Saucywanā€¢9mo ago
Ban appeals are instantly closed after they're finished
mythea
mytheaā€¢9mo ago
ban appeals will always be ignored when the account was banned for using cheats
Raka惔
Raka惔ā€¢9mo ago
they dont care although my situation was a bit of my fualt they still didnt really care
jiovaniš’‰­
jiovaniš’‰­OPā€¢9mo ago
yes
Raka惔
Raka惔ā€¢9mo ago
i had cheats from a diff game and riots anti cheat picked it uo got permed had to wait 3 months
Saucywan
Saucywanā€¢9mo ago
That's one hundred percent your fault
mythea
mytheaā€¢9mo ago
skill issue
Raka惔
Raka惔ā€¢9mo ago
then made a new account cheating in a diff game?
mythea
mytheaā€¢9mo ago
u didn't restart after using cheats in other games
Raka惔
Raka惔ā€¢9mo ago
idk i was supposed to
mythea
mytheaā€¢9mo ago
thus they're still in ur memory
Saucywan
Saucywanā€¢9mo ago
You have to be really stupid not to close vanguard
Raka惔
Raka惔ā€¢9mo ago
it was my first time and is def my last dude who gave it to me gave me no like instructions or nun
jiovaniš’‰­
jiovaniš’‰­OPā€¢9mo ago
but they banned me permanently for nothing
Raka惔
Raka惔ā€¢9mo ago
no your account is perma banned your hwid banned for 3 months that means you cantmake a account for 3 months
Saucywan
Saucywanā€¢9mo ago
4*
Raka惔
Raka惔ā€¢9mo ago
actually might be longer in your case
Saucywan
Saucywanā€¢9mo ago
its 4 months not 3
jiovaniš’‰­
jiovaniš’‰­OPā€¢9mo ago
what does it mean
Parker
Parkerā€¢9mo ago
tough
Saucywan
Saucywanā€¢9mo ago
You can't play a Valorant on any account
jiovaniš’‰­
jiovaniš’‰­OPā€¢9mo ago
wath is hwid?
Raka惔
Raka惔ā€¢9mo ago
Your hard ware ip is banned from making a valorant account
Saucywan
Saucywanā€¢9mo ago
If you do we'll get Insta banned
mythea
mytheaā€¢9mo ago
hardware id
Raka惔
Raka惔ā€¢9mo ago
yeah that
mythea
mytheaā€¢9mo ago
it's not about ip addresses only
jiovaniš’‰­
jiovaniš’‰­OPā€¢9mo ago
I don't understand anything, can someone explain to me in clear text (I'm from Colombia)
mythea
mytheaā€¢9mo ago
u don't need to understand those just create ticket with another account
Raka惔
Raka惔ā€¢9mo ago
you cant make a account because they banned you from making it
mythea
mytheaā€¢9mo ago
or another topic and see
jiovaniš’‰­
jiovaniš’‰­OPā€¢9mo ago
topic?
mythea
mytheaā€¢9mo ago
yes bro ;support
VANGUARD
VANGUARDā€¢9mo ago
The community help forum is managed by the community and does not offer any official Riot support. You can create a support ticket at https://support-valorant.riotgames.com/hc/requests/new for official support.
jiovaniš’‰­
jiovaniš’‰­OPā€¢9mo ago
ok, and?
Raka惔
Raka惔ā€¢9mo ago
wdym ok and?
jiovaniš’‰­
jiovaniš’‰­OPā€¢9mo ago
wath is topic? But what does it have to do with not being able to make new accounts?
Raka惔
Raka惔ā€¢9mo ago
BECAUSE YOU ARE WHID BANNED they put a marker on your hardware for 4 months ou cant make a new account for 4 months because you are hwid banned
jiovaniš’‰­
jiovaniš’‰­OPā€¢9mo ago
And when 4 months pass, what happens?
Raka惔
Raka惔ā€¢9mo ago
you will be perma banned on those accounts too
mythea
mytheaā€¢9mo ago
u can still create accounts but they're likely to get banned if u login to riot client
Raka惔
Raka惔ā€¢9mo ago
MAKE NEW ACCOUNT
mythea
mytheaā€¢9mo ago
so just create it on the website
Raka惔
Raka惔ā€¢9mo ago
caps
mythea
mytheaā€¢9mo ago
and create a ticket
jiovaniš’‰­
jiovaniš’‰­OPā€¢9mo ago
but when I make new accounts they instantly ban it
Raka惔
Raka惔ā€¢9mo ago
you just cant use it for val
jiovaniš’‰­
jiovaniš’‰­OPā€¢9mo ago
And how can I create another account and play Valorant? or i cant?
Raka惔
Raka惔ā€¢9mo ago
you have to wait the 4 months you can make a new riot acocunt you just can use it for valorant until you wait your hwid bann which is most likely 4 months from now
jiovaniš’‰­
jiovaniš’‰­OPā€¢9mo ago
After 4 months, I create an account and will I be able to play Valorant?
mythea
mytheaā€¢9mo ago
he wants his account to be unbanned bud
jiovaniš’‰­
jiovaniš’‰­OPā€¢9mo ago
Yes, that too
Raka惔
Raka惔ā€¢9mo ago
You wont be unbanned so all that money you spent goes bye bye
mythea
mytheaā€¢9mo ago
technically u can
jiovaniš’‰­
jiovaniš’‰­OPā€¢9mo ago
oh
mythea
mytheaā€¢9mo ago
u just have to get to an agent
Saucywan
Saucywanā€¢9mo ago
You can be
Raka惔
Raka惔ā€¢9mo ago
it wont be unbanned
mythea
mytheaā€¢9mo ago
u can
Raka惔
Raka惔ā€¢9mo ago
i tried
mythea
mytheaā€¢9mo ago
I have other dudes, it's proven
Saucywan
Saucywanā€¢9mo ago
You have hacks on your computer. Why would they unban you
mythea
mytheaā€¢9mo ago
u have serious skill issue
jiovaniš’‰­
jiovaniš’‰­OPā€¢9mo ago
okay, to summarize, I have been banned from IP for 4 months or more and when I will be unbanned, can I create another account and play again?
mythea
mytheaā€¢9mo ago
so just shut
Raka惔
Raka惔ā€¢9mo ago
I had hacks on my computer for a different game
jiovaniš’‰­
jiovaniš’‰­OPā€¢9mo ago
lol
Raka惔
Raka惔ā€¢9mo ago
they dont care is my point 99% of perma bans wont be revoked
Saucywan
Saucywanā€¢9mo ago
You're not ip banned. You're hardware banned
mythea
mytheaā€¢9mo ago
ignore this raka guy
jiovaniš’‰­
jiovaniš’‰­OPā€¢9mo ago
and what is the difference? how can I solve it okey
Saucywan
Saucywanā€¢9mo ago
Because 99% of them. Are cheating
Raka惔
Raka惔ā€¢9mo ago
you can change your ip not your hardware
mythea
mytheaā€¢9mo ago
u can't solve hwid ban
Raka惔
Raka惔ā€¢9mo ago
I waited my time and made a new account
jiovaniš’‰­
jiovaniš’‰­OPā€¢9mo ago
NEW PC?
mythea
mytheaā€¢9mo ago
create another account on the website, and don't log in that account into riot client
Raka惔
Raka惔ā€¢9mo ago
its your hardware
mythea
mytheaā€¢9mo ago
and create ur ticket from there
Saucywan
Saucywanā€¢9mo ago
remove this message
Raka惔
Raka惔ā€¢9mo ago
hardware is whats inside your pc
mythea
mytheaā€¢9mo ago
likely u can get an agent there
jiovaniš’‰­
jiovaniš’‰­OPā€¢9mo ago
okay and what do I tell them?
mythea
mytheaā€¢9mo ago
so they can help u solve ur issue
Raka惔
Raka惔ā€¢9mo ago
yeah i just realised thats not a good thing to say lmao
mythea
mytheaā€¢9mo ago
about the ban on ur account give information as much as u can
Raka惔
Raka惔ā€¢9mo ago
just wait the time , you can try to get your account back but if not just focus on other things
jiovaniš’‰­
jiovaniš’‰­OPā€¢9mo ago
I create an account without logging in and tell them they banned me from the other account?
Raka惔
Raka惔ā€¢9mo ago
yeah give them info anythingt
mythea
mytheaā€¢9mo ago
mainly when u got ur account compromised, banned and when u got ur account back and the ticket numbers
Raka惔
Raka惔ā€¢9mo ago
did they change your password?
jiovaniš’‰­
jiovaniš’‰­OPā€¢9mo ago
yes 2 times
Raka惔
Raka惔ā€¢9mo ago
send them that send them anything that proves you were not on your account when you were banned
jiovaniš’‰­
jiovaniš’‰­OPā€¢9mo ago
In other words, I explain to you in the best possible way from another new account what happened to me in my main account
mythea
mytheaā€¢9mo ago
especially the ticket numbers
Raka惔
Raka惔ā€¢9mo ago
yeah
mythea
mytheaā€¢9mo ago
not only u need to tell u also need to tell them ur tickets numbers so they can check and verify
Raka惔
Raka惔ā€¢9mo ago
next time get 2fa or something
mythea
mytheaā€¢9mo ago
what u said is real
jiovaniš’‰­
jiovaniš’‰­OPā€¢9mo ago
I can speak to you privately and you tell me if the ones I am going to send you on the ticket are okay? wath?
Raka惔
Raka惔ā€¢9mo ago
2nd verification factor meaning if they get your password they still have to get a code from your gmail or phone number which should be impossible unless they also hacked your gmail which in that case means you should have different passwords for those
jiovaniš’‰­
jiovaniš’‰­OPā€¢9mo ago
oohh ok Well, to summarize, I create another account, I talk to them and tell them in as much detail as possible what happened to me on my other account and I send them the ticket numbers I made so they can unban me so they can verify that it's me, and that's it?
Raka惔
Raka惔ā€¢9mo ago
should be be as detailed as possible anything that lets them know you were not on that account Do you got val tracker?
jiovaniš’‰­
jiovaniš’‰­OPā€¢9mo ago
Would it be okay if I sent you a photo of my password being changed? val tracker? wath is that?
Raka惔
Raka惔ā€¢9mo ago
nvm
jiovaniš’‰­
jiovaniš’‰­OPā€¢9mo ago
ok
Raka惔
Raka惔ā€¢9mo ago
would be pointless just send it to them
jiovaniš’‰­
jiovaniš’‰­OPā€¢9mo ago
So what could I send them?
Raka惔
Raka惔ā€¢9mo ago
send them that
jiovaniš’‰­
jiovaniš’‰­OPā€¢9mo ago
that?
mythea
mytheaā€¢9mo ago
previous ticket numbers
jiovaniš’‰­
jiovaniš’‰­OPā€¢9mo ago
okay the ticket numbers I made before to claim my account?
Raka惔
Raka惔ā€¢9mo ago
send them all the emails of all your passwords being changed for those games as well
jiovaniš’‰­
jiovaniš’‰­OPā€¢9mo ago
okay
mythea
mytheaā€¢9mo ago
ye the ticket that helped u got ur account back
jiovaniš’‰­
jiovaniš’‰­OPā€¢9mo ago
okay waith a minute
Raka惔
Raka惔ā€¢9mo ago
goodluck
mythea
mytheaā€¢9mo ago
things u said must make sense and verifiable long story won't help, instead give useful info
Raka惔
Raka惔ā€¢9mo ago
anything that places you not on the account if i can , how did they get your password? did you download a key logger or something?
mythea
mytheaā€¢9mo ago
he said malware distributed through discord in his post description
jiovaniš’‰­
jiovaniš’‰­OPā€¢9mo ago
I entered a bad discord link, I logged into my gmail account and everything related to that gmail was hacked
Raka惔
Raka惔ā€¢9mo ago
ahh okay so a phishing link
jiovaniš’‰­
jiovaniš’‰­OPā€¢9mo ago
yes
Raka惔
Raka惔ā€¢9mo ago
next time use 2fa and use your phone number as the verification method
jiovaniš’‰­
jiovaniš’‰­OPā€¢9mo ago
thats links
No description
jiovaniš’‰­
jiovaniš’‰­OPā€¢9mo ago
yes
Raka惔
Raka惔ā€¢9mo ago
well thats your first problem dont click links that are not verified lol
jiovaniš’‰­
jiovaniš’‰­OPā€¢9mo ago
yes..
Raka惔
Raka惔ā€¢9mo ago
I got a new pc and i have not downloaded anything other than official stuff like epics games , steam if you ever notice anything funny honestly completly wipe your pc But you shouldnt need to if you just cclicked a link
jiovaniš’‰­
jiovaniš’‰­OPā€¢9mo ago
Yes, I'm going to do the same thing, I'm going to reset my PC completely and install Windows from 0, I already received a $200 threat 1 year ago
Raka惔
Raka惔ā€¢9mo ago
just dont click links and verify the links you click are the official and def dont download anything thats not verified
jiovaniš’‰­
jiovaniš’‰­OPā€¢9mo ago
yeah Well, now I create the account without logging into the riot application?
mythea
mytheaā€¢9mo ago
lol free Adobe software? why would u believe that
jiovaniš’‰­
jiovaniš’‰­OPā€¢9mo ago
idk
Raka惔
Raka惔ā€¢9mo ago
wait? did you download it?
mythea
mytheaā€¢9mo ago
yes don't login
Raka惔
Raka惔ā€¢9mo ago
hold on
jiovaniš’‰­
jiovaniš’‰­OPā€¢9mo ago
the rioit client and valorant? yes
mythea
mytheaā€¢9mo ago
and create a ticket
Raka惔
Raka惔ā€¢9mo ago
no the free adobe?
jiovaniš’‰­
jiovaniš’‰­OPā€¢9mo ago
no, I just logged into the page and they hacked me
Raka惔
Raka惔ā€¢9mo ago
oh okay good cause if you did it couldve been a key logger
jiovaniš’‰­
jiovaniš’‰­OPā€¢9mo ago
okay, I don't have to uninstall anything? yes tath think
mythea
mytheaā€¢9mo ago
yeah
jiovaniš’‰­
jiovaniš’‰­OPā€¢9mo ago
ok
mythea
mytheaā€¢9mo ago
just need a browser oh btw did u clear browser cookies? do it
jiovaniš’‰­
jiovaniš’‰­OPā€¢9mo ago
no ok another else?
mythea
mytheaā€¢9mo ago
the malicious website u visited could also steal ur cookies possibly so clear it
jiovaniš’‰­
jiovaniš’‰­OPā€¢9mo ago
ok Do I have to do something else?
Raka惔
Raka惔ā€¢9mo ago
that should be it just send them everything that proves you were hacked
mythea
mytheaā€¢9mo ago
change ur passwords if any of ur account shares the same
Raka惔
Raka惔ā€¢9mo ago
obv if you havent done that
mythea
mytheaā€¢9mo ago
password
Raka惔
Raka惔ā€¢9mo ago
make them all different and enable 2fa and make sure it has somethign to do with your phone no gmail because they can get access to that
jiovaniš’‰­
jiovaniš’‰­OPā€¢9mo ago
I already changed them before
mythea
mytheaā€¢9mo ago
including other platforms?
Raka惔
Raka惔ā€¢9mo ago
then enable 2fa for all of them its annoying but will save you from being hacked
mythea
mytheaā€¢9mo ago
ye especially ur mail
Raka惔
Raka惔ā€¢9mo ago
yeah
jiovaniš’‰­
jiovaniš’‰­OPā€¢9mo ago
What should I select? Clarify a suspension or personal restriction? okay yes
mythea
mytheaā€¢9mo ago
clarify a suspension
jiovaniš’‰­
jiovaniš’‰­OPā€¢9mo ago
ok What do I put in the business part?
Raka惔
Raka惔ā€¢9mo ago
wdym send it
jiovaniš’‰­
jiovaniš’‰­OPā€¢9mo ago
They hacked my account and banned me. do I put that?
Raka惔
Raka惔ā€¢9mo ago
yeah send them everything related
mythea
mytheaā€¢9mo ago
remember to include the ticket numbers so they can verify u can find them in the mails they replied to u
jiovaniš’‰­
jiovaniš’‰­OPā€¢9mo ago
Do I send you many screenshots? I send you screenshots of the tickets I made
mythea
mytheaā€¢9mo ago
nah no need
jiovaniš’‰­
jiovaniš’‰­OPā€¢9mo ago
Just in case I sent it to you anyway? Or are they going to ignore me from so many screenshots that I send them?
mythea
mytheaā€¢9mo ago
they aren't going to verify something through screenshots since u can modify them but the ticket numbers
jiovaniš’‰­
jiovaniš’‰­OPā€¢9mo ago
Do I add the number of tickets in the information of the message? done, I explained exactly the same thing that I put in this post, I sent them the ticket numbers as they said and my purchase receipts and the password change gmails for the applications including riot's Can someone explain this to me? @mythea @raka
mythea
mytheaā€¢9mo ago
basically u can't play on this machine for 4 months hwid ban usually last 4 months
jiovaniš’‰­
jiovaniš’‰­OPā€¢9mo ago
ooohhh okk after 4 months i can play but cant use my original account i need to create a new account guys thanks for the help really thanks @mythea @raka
mythea
mytheaā€¢9mo ago
yes if ur account still didn't get unban until that day
Bradley
Bradleyā€¢9mo ago
I love these kind of topics, first of all cheater for other games will always try to cheat for valo. Don't bs me that u cheated on other games but not valo. Once a cheater, always a cheater Stop yapping that u couldn't play valo anymore bc it's your fault to cheat in the first place Oh lastly, hwid banned usually last for 4 months, so any acc u try to play on will be banned too. Open ticket with official support to check the exact duration for your hwid ban. If they ignore you or whatever request you make, it means your account won't be unbanned Even if u got hacked and appeal, chances of getting unbanned it's only 1 time but if happened again then they won't unbanned bc you're being stupid on purpose or you're actually stupid for not learning your past mistakes
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