My pods are missing, but still charge me everyday
The management page shows empty, I can NOT find it, is it a bug?
27 Replies
@lei do you by any chance have another team on your account?
no. by the way, I also received mail notification
Thank you very much.
What’s your total amount lost?
not sure, maybe $10.
the problem is that I can not see my pod, so that I can NOT stop or retire it.
Looks like it was probably stopped and you were being charged for disk. And if it was stopped for 30 days, it would have been deleted automatically by RunPod as per the email.
Could have also been deleted if you ran out of credit.
Could really be something wrong with the pods, let’s wait for the devs to check it
yes, the pod is stopped and charged for disk. But how can I restart it or how can I delete the disk manually now?
Why do you thumbs down my answer when he comfirmed thats the case? 🤦♂️
Disk had to be deleted automatically, there is something wrong. I think there is nothing you can do except just wait for the devs :(
My bad. Now I’m not 100% sure if I got you right
Sorry
ok, I'm waiting for your devs to resolve it.
Will you refund of the 30 days disk charge?
You can't be refunded for disk charges if your pod was stopped.
But if those charges are occurring after the pod was stopped?
Yeah that shouldn't happen but I doubt that is the case, looks like the pod was stopped for 30 days and then eventually deleted.
But I can NOT delete it manually during the 30 days, and I have to wait 30 days until eventually deleted.
Why can't you delete it during the 30 days? You simply terminate the pod before RunPod deletes it for you.
You can also view your audit log to see when it was deleted.
I can not see my pod in webUI, how can I delete it?
You won't see it if RunPod deleted it for you after 30 days, you can hover over your balance to see if you are still being charged at the moment.
For example
I started my pod on 26-JAN-2024, and stopped it after a few days later.
it's less than 30 days from today, it should not be invisible for me.
Its exactly 30 days
But those charges should not be on February 22nd
Why not? pod was only deleted automatically by RunPod today.
May have already been deleted on 23rd if charges stopped on 22nd
Hm
Then you might be right
@lei you should be able to check your audit logs to see when exactly it was deleted, looks like probably 23rd Feb.
my billing history are 28 days
Thats fine if your pod existed all that time, I don't see any issue here, check your audit logs.
ok, I see it was deleted on 02-25 in my audit logs
it's clear now, I know what happens