R
RunPod•13mo ago
jg

[URGENT] EU-RO region endpoint currently only processing one request at a time

We have a production endpoint running in the EU-RO region but despite us having 21 workers 'running', only one seems to be getting processed This is causing delays and timeout errors from our requests. Can we get some help please?
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18 Replies
ashleyk
ashleyk•13mo ago
Are your workers throttled?
jg
jgOP•13mo ago
61 Throttled, 16 Running, 0 Idle
ashleyk
ashleyk•13mo ago
Also provide endpoint id so it can be investigated.
jg
jgOP•13mo ago
1wfnup871iklus
ashleyk
ashleyk•13mo ago
How many requests in the queue?
jg
jgOP•13mo ago
50 at the moment also shared in the screen shot
ashleyk
ashleyk•13mo ago
Oh sorry I missed the 2nd screenshot
jg
jgOP•13mo ago
no worries thanks for the quick response it does seem like one instance is processing the requests
ashleyk
ashleyk•13mo ago
Is it using 24GB PRO GPU tier?
jg
jgOP•13mo ago
yup
ashleyk
ashleyk•13mo ago
@flash-singh can you advise here?
jg
jgOP•13mo ago
oh wait 24GB GPU not the pro
ashleyk
ashleyk•13mo ago
Too much demand for the normal 24GB GPU tier at the moment, I actually moved my endpoint to a different region because of this, all of my workers became throttled.
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Hara Kang
Hara Kang•13mo ago
running worker count keep decreasing
ashleyk
ashleyk•13mo ago
Yeah they are all probably getting throttled because the demand exceeds the supply
Hara Kang
Hara Kang•13mo ago
currently there are 12 in progress jobs at the moment.
jg
jgOP•13mo ago
it seems like our endpoint has recovered
justin
justin•13mo ago
https://discord.com/channels/912829806415085598/1210229810668765234 They just released some new changes 🔥 hopefully these will help an endpoint recover

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